Information Technology Specialist
4 weeks ago
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 09/27/2024
IntroductionWe are seeking an Information Technology Specialist to join our IT team. You will be responsible for managing all Metso IT (MIT) End User Engagement related activities and services delivered to the Canada region, including IT Operations, Support Services, Infrastructure, Network, Projects, and IT Security. Your role plays a crucial part in leading and managing the End User Engagement services and Infrastructure for all Metso sites in Canada and ensuring the satisfaction of all stakeholders. You will assist Canada IT Management with Operations, Support, Applications, Information Security, and Service management. In this position, you will report to the Country IT Manager, Canada.
This position is mainly located in Montreal, QC, but we are happy to offer flexible working arrangements, including hybrid options. The role does include 20% travel.
What you’ll do- Evaluate and create solution proposals for business demand and requests.
- Responsible for IT standards in Canada, Device Management, and other IT related item or acquisition definitions.
- Manage and deploy Change Requests.
- Support and act in global Projects/Activities.
- Provide reporting to Regional IT teams.
- Manage 3rd parties involved in EUE Processes.
- End User communication/material translation/training related to EUE subjects.
- Advanced troubleshooting of the services together with the vendors providing the services.
- Coordination with regional IT resources for local service delivery.
Responsible in Canada for EUE tools/services:
AD, Office 365, SharePoint, Access Management, Asset Management, Computer Definitions, OneDrive for Business, SCCM, Imaging, Licensing, GPO, BitLocker, ServiceNow, Intranet, Windows Defender, Videoconferencing, Intune, MFA, Microsoft: ATA and ATP, PPM, Avenue, Azure, Regional and Global IT Policies and Procedures.
Able to support:
Windows Servers, Cloud Computing Services, DHCP, Infra RFC, CMDB, File/Print Servers, SQL, TFS, Web Server (IIS), Application Server, Azure, Legacy applications, NPM Orion, Network Monitoring and troubleshooting. Fully supporting IT in crisis, providing quick diagnostic, troubleshooting, and communication to end-users. Taking part in architecture development of the local IT services. Daily and deeply involved in TCS service management. Actively involved in TCS service management, participating in weekly meetings, reviewing the operation, numbers, age of tickets, points to improve, reporting deviations, behavior, etc.
Who you are- Degree in Information Technology or related discipline.
- Minimum of 10 years related experience in managing and coordinating various IT infrastructure services with multi vendors and demanding business stakeholders.
- Strong fundamentals in ITIL, IT service management, vendor management.
- Strong technical and management skills.
- Added advantage if experience in user computing products and device management, end user support, Microsoft platform, O365, Cloud Computing, end user security, end user virtualization platforms, or Microsoft related certifications.
- Strong fundamentals in project management.
- English and French are mandatory, Spanish and Portuguese are a plus.
- Availability for frequent travels (once a month) mainly inside Canada (national travels) to visit MO sites and sites inside customer mines to audit IT infrastructure and services.
- Availability to work outside business hours in case of critical business needs.
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
How to joinWorking at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries, and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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