Information Technology Specialist

2 months ago


Montreal, Quebec, Canada Nature's Touch Inc. Full time
About the Role

Nature's Touch Inc. is a leading supplier of frozen fruit to major retailers in North America, Australia, Taiwan, and Japan. We are seeking a skilled IT Technician to join our team and provide technical support to our internal clients.

Key Responsibilities
  • Provide first-line technical support to users via phone, email, and MS Teams.
  • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and scanners.
  • Set up and configure new user accounts and workstations.
  • Install, modify, and repair computer hardware and software systems.
  • Support end-user applications, such as Microsoft Office 365, and email.
  • Provide support for remote users, including VPN and remote desktop setup and troubleshooting.
  • Troubleshoot and diagnose technical issues with software and hardware.
  • Provide timely and regular updates to users on the status of their technical issues.
Requirements
  • Undergraduate degree in Information Technology, Computer Science, or Computer Engineering.
  • Strong knowledge of Microsoft Office programs.
  • Knowledge of PC components and design, networking concepts, and PC setup, troubleshooting, and preventive maintenance.
  • Microsoft MCSE or MCP is a significant asset.
  • Solid PC Hardware skills, competent in all aspects of PC/laptop/peripheral installation, repair, parts replacement, and configuration.
  • At least 3-5 years of experience in a similar role.
What We Offer

Nature's Touch Inc. offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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