Support Specialist- Palo Alto Firewall

CIBC Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered.

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Network and Security Operations team. You will play a part our continuing Security environment transformation as we move towards Next Gen Firewall and VPN capabilities using the Palo Alto platform. You’ll support end-to-end project implementation working closely with our Security Engineering partners. You’ll collaborate with a diverse team to set up flexible, innovative solutions that deliver a best-in-class client experience. You will also provide rotational off-hours support for the Network and Security Operations team working to resolve incidents within CIBC's enterprise network.

Please note that this position requires after-hours support for project implementation and does require rotational after-hours support for incident.

At CIBC we enable the work environment most optimal for you to thrive in your role.You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How you'll succeed

• Relationship Building with Internal and external teams is critical to our success, wewill need to build and strengthen relationship with multiple vendors; highlight concerns, implement solution to improve.
• Continuous improvement to help with internal opportunities to make things better for the team. Assist with security configuration standards for systems and business applications. Research, evaluate, recommend, and integrate the selection of security-related tools and emerging technologies for enterprise use. Assists in ensuring information security policies and procedures are followed.
• Reporting to deliver our story of who we are and what we do. You will help drive solutions to support with problem management tickets. Identify the underlying causes of a problem, including problem identification, classification, diagnosis and closure. Design, install, configure, troubleshoot, and manage security solutions. Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products. Participate in technical and non-technical projects requiring information security oversight and to ensure policies, procedures and standards are met.
• Lead/mentor the team- Act as a SME for junior team members to help identify and verify system and application events Oversee the lifecycle of problems reported to you or discovered by you. This includes ensuring that the CIBC Enterprise Problem Management process is followed and appropriate quality is applied to all activities involved in your problem records including monitoring, tracking, and reporting.

Who You Are

• Knowledge in security platforms such as (Palo Alto NGFW, Proofpoint, Qualys, SIEM , EDR, ServiceNow, etc.) Advanced knowledge and expertise across multiple Information Protection capabilities (security monitoring, threat intelligence, threat hunting, network protection, data protection, endpoint protection, vulnerability management). Its an asset if you have experience with Prisma Support.
• Knowledge of multiple computing platforms including Windows, macOS, Linux, Unix, networks, and endpoints.
• Understanding of vulnerability management programs and remediation processes. Deep understanding of perimeter security solutions (IDS/IPS, Web filtering, Application Filtering and Firewalling).
• Hands-on experience working in an agile security team and can point to your impact in how you’ve helped improve security posture, preparedness, or maturity.
• Values matter to you- You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're digitally savvy- You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You put our clients first -You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're driven to succeed- You are motivated by accomplishing your goals and delivering your best to make an impact.
• You look beyond the moment- You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary , incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-483 Bay St 2nd Fl.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Network and Security Operations team. You will play a part our continuing Security environment transformation as we move towards Next Gen Firewall and VPN capabilities using the Palo Alto platform. You’ll support end-to-end project implementation working closely with our Security Engineering partners. You’ll collaborate with a diverse team to set up flexible, innovative solutions that deliver a best-in-class client experience. You will also provide rotational off-hours support for the Network and Security Operations team working to resolve incidents within CIBC's enterprise network.

Please note that this position requires after-hours support for project implementation and does require rotational after-hours support for incident.

At CIBC we enable the work environment most optimal for you to thrive in your role.You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How you'll succeed

• Relationship Building with Internal and external teams is critical to our success, wewill need to build and strengthen relationship with multiple vendors; highlight concerns, implement solution to improve.
• Continuous improvement to help with internal opportunities to make things better for the team. Assist with security configuration standards for systems and business applications. Research, evaluate, recommend, and integrate the selection of security-related tools and emerging technologies for enterprise use. Assists in ensuring information security policies and procedures are followed.
• Reporting to deliver our story of who we are and what we do. You will help drive solutions to support with problem management tickets. Identify the underlying causes of a problem, including problem identification, classification, diagnosis and closure. Design, install, configure, troubleshoot, and manage security solutions. Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products. Participate in technical and non-technical projects requiring information security oversight and to ensure policies, procedures and standards are met.
• Lead/mentor the team- Act as a SME for junior team members to help identify and verify system and application events Oversee the lifecycle of problems reported to you or discovered by you. This includes ensuring that the CIBC Enterprise Problem Management process is followed and appropriate quality is applied to all activities involved in your problem records including monitoring, tracking, and reporting.

Who You Are

• Knowledge in security platforms such as (Palo Alto NGFW, Proofpoint, Qualys, SIEM , EDR, ServiceNow, etc.) Advanced knowledge and expertise across multiple Information Protection capabilities (security monitoring, threat intelligence, threat hunting, network protection, data protection, endpoint protection, vulnerability management). Its an asset if you have experience with Prisma Support.
• Knowledge of multiple computing platforms including Windows, macOS, Linux, Unix, networks, and endpoints.
• Understanding of vulnerability management programs and remediation processes. Deep understanding of perimeter security solutions (IDS/IPS, Web filtering, Application Filtering and Firewalling).
• Hands-on experience working in an agile security team and can point to your impact in how you’ve helped improve security posture, preparedness, or maturity.
• Values matter to you- You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're digitally savvy- You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You put our clients first -You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're driven to succeed- You are motivated by accomplishing your goals and delivering your best to make an impact.
• You look beyond the moment- You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary , incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-483 Bay St 2nd Fl.

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, IT Process Improvement, Mentoring Staff, Operational Efficiency, Palo Alto Networks Next Generation Firewalls (NGFW), Security Operations, Service Delivery, Teamwork, Technical Knowledge Explore more InfoSec / Cybersecurity career opportunities

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