Senior Service Coordinator

2 weeks ago

Golden Horseshoe, Canada Polaron Solartech Corp. Full time

As a Senior Service Coordinator, you'll hold a pivotal role in managing inter-company service teams and contractor groups, ensuring impeccable communication and execution of service requirements. Your responsibilities encompass overseeing service inquiries, coordinating solutions to prevalent issues, managing service-related communications, and fostering collaboration across various departments within the company. Your expertise in photovoltaic theories and adeptness with our devices will enable you to generate comprehensive packing lists for repair tasks and meticulously review service outcomes, approving costs where necessary. Moreover, you'll actively facilitate insurance inquiries, assist customers, and efficiently handle warranty claims with manufacturers.
Key Responsibilities:
Human Resource Management: Effectively communicate team requirements, ensuring a clear understanding and precise execution of tasks.

  • Proficient in conveying complex ideas clearly and concisely. Strong negotiation skills to manage and resolve conflicts within teams.
  • Problem Solving: Provide prompt, effective responses to customer and service team inquiries, offering sustainable solutions to common issues.
  • High emotional intelligence to understand and empathize with customer frustrations. Proficient in conflict resolution to address and resolve customer concerns.
  • Communication: Monitor and promptly respond to daily general mailbox emails, responding appropriately and in a timely manner. Redirect requests to relevant departments within the company as needed.
  • Exceptional writing skills for clear and concise communication both internally and externally.
  • Technical Knowledge: Demonstrate a robust understanding of photovoltaic theories and an in-depth familiarity with our devices and racking systems to facilitate repair tasks and review service outcomes, approving associated costs.
  • Profound knowledge and experience in technical writing for precise documentation and reporting.
  • Collaboration: Act as a liaison between various departments, providing invaluable support and insight into service-related queries.
  • Collaborative mindset with strong interdepartmental communication skills.
  • Insurance Knowledge: Handle comprehensive insurance inquiries and provide adept assistance to customers in resolving their inquiries.
  • Strong negotiation skills in handling insurance-related matters and providing accurate information.
  • Warranty Claims: Interact effectively with manufacturers to process warranty claims, meticulously maintain records of claims, and annually verify claim lists.
  • Superior problem-solving skills and attention to detail in maintaining accurate records.

Qualifications:

  • Strong human resource management skills with the ability to clearly articulate team requirements and directions.
  • Proficient communication skills, both verbal and written, for effective interaction within and outside the company.
  • In-depth knowledge of photovoltaic theories and familiarity with associated devices and racking systems.
  • Proven experience in problem-solving, providing timely solutions to customer and service team inquiries.
  • Ability to manage and prioritize multiple tasks while maintaining attention to detail.
  • Familiarity with insurance inquiries and the capability to provide accurate information and support to customers.
  • Superior learning ability with the capacity to quickly understand manufacturer procedures for warranty claims.
  • Organizational skills to maintain records and verify claim lists on an annual basis.
  • Excellent writing and negotiation skills.
  • High emotional intelligence for understanding and resolving customer frustrations and conflicts.
  • Proficiency in Mandarin Chinese is a must.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • Monday to Friday

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)

Work Location: In person

#J-18808-Ljbffr

  • Senior Program Coordinator – Adult Day Services

    7 days ago

    Golden Horseshoe, Canada ESS Support Services Full time

    Position: Senior Program Coordinator – Adult Day Services Status: Permanent Full Time Working Hours:37.5hrs/wk, Mon- Fri, 8:30a.m. – 4:30p.m.-may include evenings & weekends Reporting to: Adult Day Services Manager Job Summary: The Senior Program Coordinator leads the Adult Day Services (ADS) site team in the development and delivery of individualized,...

  • Senior Program Coordinator – Adult Day Services

    7 days ago

    Golden Horseshoe, Canada ESS Support Services Full time

    Position: Senior Program Coordinator – Adult Day Services Status: Permanent Full Time Working Hours:37.5hrs/wk, Mon- Fri, 8:30a.m. – 4:30p.m.-may include evenings & weekends Reporting to: Adult Day Services Manager Job Summary: The Senior Program Coordinator leads the Adult Day Services (ADS) site team in the development and delivery of individualized,...

  • Senior Program Coordinator – Adult Day Services

    7 days ago

    Golden Horseshoe, Canada ESS Support Services Full time

    Position: Senior Program Coordinator – Adult Day Services Status: Permanent Full Time Working Hours:37.5hrs/wk, Mon- Fri, 8:30a.m. – 4:30p.m.-may include evenings & weekends Reporting to: Adult Day Services Manager Job Summary: The Senior Program Coordinator leads the Adult Day Services (ADS) site team in the development and delivery of individualized,...

  • Senior Co-ordinator

    4 weeks ago

    Golden Horseshoe, Canada Social and relief services of Ontario Full time

    Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Senior Coordinator. The ideal candidate will be 65 years or older and have a passion for community work. As a Senior Coordinator, you will be reporting to the Executive director and play a crucial role in supporting the assistant coordinator, volunteers, and...

  • Senior Co-ordinator

    3 weeks ago

    Golden Horseshoe, Canada Social and relief services of Ontario Full time

    Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Senior Coordinator. The ideal candidate will be 65 years or older and have a passion for community work. As a Senior Coordinator, you will be reporting to the Executive director and play a crucial role in supporting the assistant coordinator, volunteers, and...

  • Senior Co-ordinator

    3 weeks ago

    Golden Horseshoe, Canada Social and relief services of Ontario Full time

    Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Senior Coordinator. The ideal candidate will be 65 years or older and have a passion for community work. As a Senior Coordinator, you will be reporting to the Executive director and play a crucial role in supporting the assistant coordinator, volunteers, and...

  • Logistics Coordinator

    4 days ago

    Golden Horseshoe, Canada TExpress Logistics Full time

    Job DescriptionLogistics coordinator - Ocean And Air role will be directly responsible to oversee the smooth flow of goods and services in the supply chain. You are accountable for developing and maintaining positive relationships with air, ocean, and road partners, while communicating and coordinating with carriers, co-loaders, truckers, customs brokers,...

  • Logistics Coordinator

    3 days ago

    Golden Horseshoe, Canada TExpress Logistics Full time

    Job DescriptionLogistics coordinator - Ocean And Air role will be directly responsible to oversee the smooth flow of goods and services in the supply chain. You are accountable for developing and maintaining positive relationships with air, ocean, and road partners, while communicating and coordinating with carriers, co-loaders, truckers, customs brokers,...

  • Logistics Coordinator

    3 days ago

    Golden Horseshoe, Canada TExpress Logistics Full time

    Job DescriptionLogistics coordinator - Ocean And Air role will be directly responsible to oversee the smooth flow of goods and services in the supply chain. You are accountable for developing and maintaining positive relationships with air, ocean, and road partners, while communicating and coordinating with carriers, co-loaders, truckers, customs brokers,...

  • Senior Print

    1 week ago

    Golden Horseshoe, Canada EightSix Network Inc Full time

    Senior Print & Direct Mail Account Manager Part Time / Full Time Senior Print & Direct Mail Account ManagerCommerce Press Inc. is a family-run printing and production company based in Toronto since 1972. We offer exceptional services, consistent quality, and innovative solutions to businesses and organizations throughout Canada. Our expert team is...

  • Senior Print

    1 week ago

    Golden Horseshoe, Canada EightSix Network Inc Full time

    Senior Print & Direct Mail Account Manager Part Time / Full Time Senior Print & Direct Mail Account ManagerCommerce Press Inc. is a family-run printing and production company based in Toronto since 1972. We offer exceptional services, consistent quality, and innovative solutions to businesses and organizations throughout Canada. Our expert team is...

  • Senior Print

    1 week ago

    Golden Horseshoe, Canada EightSix Network Inc Full time

    Senior Print & Direct Mail Account Manager Part Time / Full Time Senior Print & Direct Mail Account ManagerCommerce Press Inc. is a family-run printing and production company based in Toronto since 1972. We offer exceptional services, consistent quality, and innovative solutions to businesses and organizations throughout Canada. Our expert team is...

  • Senior Project Architect

    1 day ago

    Golden Horseshoe, Canada Collage HR Full time

    KIRKOR believes in active leadership. In every phase of a project, direct involvement and oversight of partners is central to the way we work. This approach reflects our philosophy of service. We fully embrace the responsibility to foster close relationships with all of our partners and clients from local residents to civic officials. The spirit of...

  • Senior Project Architect

    3 days ago

    Golden Horseshoe, Canada Collage HR Full time

    KIRKOR believes in active leadership. In every phase of a project, direct involvement and oversight of partners is central to the way we work. This approach reflects our philosophy of service. We fully embrace the responsibility to foster close relationships with all of our partners and clients from local residents to civic officials. The spirit of...

  • Senior Project Architect

    4 days ago

    Golden Horseshoe, Canada Collage HR Full time

    KIRKOR believes in active leadership. In every phase of a project, direct involvement and oversight of partners is central to the way we work. This approach reflects our philosophy of service. We fully embrace the responsibility to foster close relationships with all of our partners and clients from local residents to civic officials. The spirit of...

  • Senior Project Architect

    3 days ago

    Golden Horseshoe, Canada Collage HR Full time

    KIRKOR believes in active leadership. In every phase of a project, direct involvement and oversight of partners is central to the way we work. This approach reflects our philosophy of service. We fully embrace the responsibility to foster close relationships with all of our partners and clients from local residents to civic officials. The spirit of...

  • Senior Production Manager

    10 hours ago

    Golden Horseshoe, Canada Nusens Full time

    Nusens Niche Contracting Services Inc, a pioneering multi-trade construction company, is redefining excellence in the industry. Nusens is committed to delivering unparalleled service, adhering to timelines, and ensuring absolute client satisfaction. We specialize in all aspects of building envelope restoration, repair and modification, both above and below...

  • Senior Production Manager

    7 hours ago

    Golden Horseshoe, Canada Nusens Full time

    Nusens Niche Contracting Services Inc, a pioneering multi-trade construction company, is redefining excellence in the industry. Nusens is committed to delivering unparalleled service, adhering to timelines, and ensuring absolute client satisfaction. We specialize in all aspects of building envelope restoration, repair and modification, both above and below...

  • Senior Production Manager

    8 hours ago

    Golden Horseshoe, Canada Nusens Full time

    Nusens Niche Contracting Services Inc, a pioneering multi-trade construction company, is redefining excellence in the industry. Nusens is committed to delivering unparalleled service, adhering to timelines, and ensuring absolute client satisfaction. We specialize in all aspects of building envelope restoration, repair and modification, both above and below...

  • Senior Accounts Payable Manager

    1 day ago

    Golden Horseshoe, Canada TDS Personnel Full time

    Our client, a not-for-profit organization requires a Senior AP Manager to join their team. The Finance team provides the organization with consistent and accurate financial information on a timely basis to allow stakeholders the ability to make informed decisions and enable the organization to use its financial resources in the most effective way and assure...