Senior Salesforce Business Analyst

4 weeks ago

Toronto, Canada Plative Full time

As part of the Plative Innovation Services team, you will be involved in composing and executing on long-term solution roadmaps for our client’s to enable them to better leverage the enterprise applications.

You will work with project teams to design, implement and deploy solutions to a wide variety of Nonprofit clients. Candidates for this role should possess knowledge of the Salesforce.com capabilities (both functional and technical) in the NonProfit space. The business analyst has experience implementing Salesforce.com functionality and can act as a knowledgeable liaison with business stakeholders.

Additionally, the candidate should have the ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements.

The ideal candidate will have direct experience working with Nonprofit organizations, with an understanding of NonProfit business processes, their use of Salesforce and how they leverage industry specific 3rd party applications.

Plative is a fast paced agile environment and the Business Analyst will be involved from inception to delivery. You will be the facilitator of change with the clients and evolve how their business functions.

Responsibilities Include:
Participate in sessions with Salesforce.com customers and other team members to understand business Requirements and Business Processes Analysis.
Document detailed business, functional & technical requirements.
Configure and customize Salesforce.com applications and related third party applications
Aid in the development, configuration, implementation, and deployment of solutions after thoroughly analyzing and understanding the business requirements.
Develop and contribute to data migration and/or system integration strategy.

Basic Qualifications
3+ years Salesforce experience and within consulting environment
2+ years of NonProfit experience
Salesforce Administrator (ADM201) Certification
Salesforce Non-Profit Cloud or NPSP experience
Fluency in English is mandatory

Desired Qualifications
In-depth technical backend knowledge of the Salesforce platform, including Tableau
Desire to quickly advance your career and skill sets
Delivered numerous complex Salesforce projects.
Salesforce NonProfit Cloud Consultant Certification
Salesforce Sales or Service Cloud Consultant Certification
Salesforce Advanced Administrator Certification
Salesforce Service Cloud Certification
Bachelor's degree or higher; business, finance, economics, or engineering focus is a plus
1-2 years of experience in a sales/success/services operations role, preferably at technology companies with a sales team of 100+ people; or experience in similar growth or operations roles in a dynamic environment

Plative Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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