Client Support Worker

4 weeks ago


Grande Prairie, Canada Theseed Full time

Job Category: Community Impact and Programs

Requisition Number: CLIEN001278

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  • Posted : January 5, 2024
  • Part-Time
Locations

Showing 1 location

Description

Are you passionate about making a meaningful impact in the lives of those experiencing homelessness? Do you have strong communication skills, and experience in human/social services and conflict resolution? The Mustard Seed is seeking a Client Support Worker to join our team in Grande Prairie, Alberta.

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainableandhealthylifestyles. The Client Support Worker at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Housing manager, the Client Support Worker is responsible to ensure the physical, emotional, social, and spiritual well-being of the residents in our Client Support Worker program and work collaboratively with their support systems to encourage resident independence, community engagement and housing stability.

Employment Type: Casual
Schedule: Flexible schedule (may include day, evening, overnight and weekend)
Reporting to: Housing Manager
City: Grande Prairie
Number of Positions to Fill: 2
RFR #: 472

MAJOR DUTIES AND RESPONSIBILITIES
  • Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
  • Support the working relationship between the resident and their support network
  • Refer the resident back to their Case managers whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
  • Refer residents to The Mustard Seed services and collaborating with those services
  • Provide information about community supports
  • Documenting resident interactions, resident referrals, progress and any change in behaviour
  • Complete 6-month reassessments and Resident Care Plans when necessary
  • Complete incident reports and daily logs in a timely manner
  • Welcome and support volunteers when necessary
  • Cover Front Desk for patrols and breaks
  • Host community events
  • Complete incident reports as required, and adhere to all Health & Safety and HR policies and procedures
  • Engage in intentional interaction with residents to build rapport and foster community
  • Other duties may be assigned
MINIMUM QUALIFICATIONS AND SKILLS
  • Diploma or an undergraduate degree in a related field
  • Minimum of 1 year of experience working with marginalized individuals
  • Strong communication skills and ability to work within a cross-functional team
  • The ability to interact with a variety of individuals
  • Strong administrative and computer skills
  • Conflict resolution skills and ability to manage residents in crisis situations
  • A passion to be part of ending homelessness in Alberta
WORKING CONDITIONS
  • Understand that some Mustard Seed clients may have personal issues that results in them using inappropriate language that could be considered angry, argumentative, discriminatory, and demeaning
  • Complete required training to be fully equipped to work with the guests and clients of the organization; know how to de-escalate a situation while remaining calm and professional
  • Lifting, standing, walking, are required as part of this role
  • Moderate to high mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, responding to highly intense situations
ADDITIONAL REQUIREMENTS
  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
NOTE
  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
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