Current jobs related to Service Advisor - Guelph - The Metro Truck Group

  • Service Advisor

    5 months ago

    Guelph, Canada Olympic Honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Senior Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and...

  • Service Advisor

    4 months ago

    Guelph, Canada olympic honda Full time

    Olympic Honda the longest serving Honda dealership in Canada is looking for a Senior Service Advisor to join our award winning team We are looking to add a Service Advisor to our team, who has experience and/or a good working knowledge of the automotive repair industry. - Self-motivated and well organized - Excellent customer oriented and communication and...

  • Service Advisor

    1 month ago

    Guelph, Ontario, Canada AutoCanada Full time

    AutoCanada is seeking an experienced Service Advisor to join our team at Guelph Hyundai. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.Your Key Responsibilities:Create accurate quotes and work orders for repairsConsult with technicians to determine the best...

  • Service Advisor

    2 months ago

    Guelph, Canada AutoCanada Full time

    AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Service Advisor  to work at Guelph Hyundai . This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across...

  • Service Advisor

    4 weeks ago

    Guelph, Ontario, Canada Your Neighbourhood Credit Union Limited Full time

    Job Title: Service AdvisorAt Your Neighbourhood Credit Union Limited, we are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a vital role in building and maintaining strong relationships with our members, providing exceptional service, and supporting the effective administration of branch...

  • Service Advisor

    4 weeks ago

    Guelph, Ontario, Canada Your Neighbourhood Credit Union Limited Full time

    Job Title: Service AdvisorAt Your Neighbourhood Credit Union Limited, we are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a vital role in building and maintaining strong relationships with our members, providing exceptional service, and supporting the effective administration of branch...

  • Service Advisor

    4 weeks ago

    Guelph, Ontario, Canada Your Neighbourhood Credit Union Limited Full time

    Job Title: Service AdvisorAt Your Neighbourhood Credit Union Limited, we are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a key role in building and maintaining strong relationships with our members, providing exceptional service, and supporting the effective administration of branch...

  • Service Advisor

    4 weeks ago

    Guelph, Ontario, Canada Your Neighbourhood Credit Union Limited Full time

    Job Title: Service AdvisorAt Your Neighbourhood Credit Union Limited, we are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a key role in building and maintaining strong relationships with our members, providing exceptional service, and supporting the effective administration of branch...

  • Service Advisor

    1 month ago

    Guelph, Canada ALTRUCK INTERNATIONAL Full time

    **Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry?** **If so, we have an exciting career opportunity for you!** Altruck International Truck Centres is currently seeking a **Service Advisor** for its **Guelph** location. **(405 Laird Road).** The hours of this position are **Mondays -...

  • Service Advisor

    1 month ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorJob Summary:We are seeking a highly skilled Service Advisor to join our team at Assured Automotive. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.Key Responsibilities:Ensure consistent execution of our WOW plan to deliver...

  • Service Advisor

    1 month ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorJob Summary:We are seeking a highly skilled Service Advisor to join our team at Assured Automotive. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.Key Responsibilities:Ensure consistent execution of our WOW plan to deliver...

  • Service Advisor

    2 months ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorAbout the Role:We are seeking a highly skilled Service Advisor to join our team at Assured Automotive. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our repair facility.Key Responsibilities:Ensure consistent execution of our WOW plan to deliver...

  • Service Advisor

    2 months ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorAbout the Role:We are seeking a highly skilled Service Advisor to join our team at Assured Automotive. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our repair facility.Key Responsibilities:Ensure consistent execution of our WOW plan to deliver...

  • Automotive Service Advisor

    5 months ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Automotive Service Advisor

    5 months ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Automotive Service Advisor

    4 months ago

    Guelph, Canada Eknors Auto Inc Full time

    Responsibilities: - Greet customers and provide excellent customer service throughout their visit - Listen to customer concerns and accurately document them - Conduct vehicle inspections and identify necessary repairs or maintenance - Provide customers with detailed explanations of recommended services and associated costs - Upsell additional services or...

  • Automotive Service Advisor

    5 months ago

    Guelph, Canada Guelph Volkswagen Full time

    Job Summary: **Responsibilities**: Provide Excellent Customer Service: Deliver outstanding customer service and demonstrate ongoing commitment to meet customer needs. Respond to customer inquiries promptly and effectively. Understand customer needs and provide comprehensive solutions. Address and resolve customer concerns and problems in a timely...

  • Service Advisor

    3 weeks ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorJob Summary:The Service Advisor is a key member of the Assured Automotive team, responsible for delivering exceptional customer experiences and ensuring seamless communication with customers and insurance companies.Key Responsibilities:Execute the WOW plan consistently to provide outstanding customer service.Schedule appointments...

  • Service Advisor

    3 weeks ago

    Guelph, Ontario, Canada Assured Automotive Full time

    Job Title: Service AdvisorJob Summary:The Service Advisor is a key member of the Assured Automotive team, responsible for delivering exceptional customer experiences and ensuring seamless communication with customers and insurance companies.Key Responsibilities:Execute the WOW plan consistently to provide outstanding customer service.Schedule appointments...

  • Service Advisor

    4 months ago

    Guelph, Canada AutoCanada Inc. Full time

    **Service Advisor** **Guelph Hyundai** **Guelph Hyundai, ON** We are looking for - ** **a - **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! - **Guelph Hyundai **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service...

Service Advisor

3 months ago

Guelph, Canada The Metro Truck Group Full time

FULL-TIME SERVICE ADVISOR POSITION - METRO TRUCK GROUP, GUELPH LOCATION.

The Metro Truck Group of Companies is a full range service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are looking for a Service Advisor to join our team at Guelph location.

The Service Advisor is a central role within the company as they are our primary contact for our service customers, and contribute to the operational effectiveness of the service department. Always ensuring we maintain a high level of customer service while enhancing the sale of labor, parts and providing recommendations.

At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Guelph location grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for likeminded, motivated and organized individuals who pride themselves on a job well done to join our team

What We Have to Offer:

  • Competitive wage based on skill/experience (to be discussed at the time of the interview)
  • A fast paced and energetic work environment
  • Clean, well maintained modern facility
  • Boot Allowance
  • Team oriented company culture
  • In-house training and development
  • Company provided benefits package
  • Company provided Employee Assistance Program
  • Company matching RRSP/DPSP

Main Duties Include (but are not limited to):

  • Greeting and scheduling customer appointments while maintaining top level customer service
  • Give the customer an approximate time when the vehicle will be coming into the shop
  • Following up with progress of each repair & contact customers by phone regarding any changes to the estimate or the time quoted
  • Enter repair order information into schedule including promise time.
  • Handle all telephone inquiries & return messages promptly and courteously
  • Keep active communication within the Service Department
  • Accurately prepare customer write up sheet
  • Communicating technical information to the customer in a simple manner
  • Responsible for ordering parts and other service department needs
  • Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
  • Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
  • Determine if repairs are warranty or customer pay; issue invoices
  • Work alongside co-workers and management in a cooperative manner
  • Walk the yard/shop as required to ensure accuracy on repair orders and customer follow-ups
  • Closing service work orders in a timely manner
  • Perform work with safety as a priority and abiding by all safety policies and standards set out by the Metro Truck Group of Companies
  • Adhere to all company policies and procedures as set out by the Metro Truck Group of Companies
  • General housekeeping duties
  • All other responsibilities as assigned

Qualifications:

  • 1-3 years previous Service Writer experience
  • Previous Heavy Truck dealership experience considered strong asset
  • Mechanically inclined/ mechanical background considered strong asset
  • Strong customer service mindset, and overall good attitude
  • Must be able to work well in a team environment and/or independently
  • Ability to meet tight deadlines and effectively manage time
  • Excellent work ethic with a willingness to learn
  • Valid G class driver's license with reliable transportation to and from work
  • While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

We recognize our continued success depends on the contributions of all our employees, which is why when you join our team, you will be joining a culture based on a commitment to quality, integrity and teamwork. A successful candidate will possess both excellent verbal and written communication skills, as well as a developed PC computer proficiency.

HOW TO APPLY:

  • Please apply using Indeed or Company Website, submit a current resume with up to date contact information including a non-indeed email address
  • Those who are selected for an interview will be contacted directly
  • No phone calls please *

Location:

  • 150 Regal Rd., Guelph ON

Website:

  • www.mtg.ca

The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift

Experience:

  • service advisor: 2 years (preferred)
  • customer service: 3 years (preferred)

Language:

  • English (required)

Work Location: In person

#J-18808-Ljbffr