Desktop Support Engineer

2 months ago

Markham, Canada Fire Safety and Protection Full time

About Us

Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent Life Safety & Property Protection companies in Canada. We are seeking additional members for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house. We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.

Desktop Support Engineer Job Description

Join our dynamic team at Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection LLC company, where we are committed to providing top-notch IT solutions and support. We are looking for a skilled Desktop Support Engineer with experience in Microsoft 365 (M365) and Azure to help us maintain and enhance our IT infrastructure.

Key Responsibilities:

  • Technical Support: Provide desktop support to end-users, including troubleshooting hardware and software issues, hardware and software configuration and standard IT documentation.
  • M365 & Azure Management: Manage and support M365 and Azure environments, ensuring optimal performance and security.
  • User Training: Conduct training sessions for end-users on new technologies and best practices.
  • Travel: Travel to various locations (20% travel) to provide on-site support and training.

Experience Level: 3-5 Years

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Experience: 3-5 years of experience in desktop support, with a strong background in M365 and Azure.
  • Technical Skills: Proficiency in Windows OS, Active Directory, and network troubleshooting.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving abilities.
  • Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  • Highly responsive with excellent internal customer service skills.
  • Located commuting distance to one of our Ontario Branches, which include Markham, Cambridge, and more.

Benefits

Georgian Bay / Fire Safety and Protection (FSP) offers comprehensive benefits:

  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Collaborative and supportive work environment.
  • Extended Health Care
  • Dental
  • Vision
  • LTD, STD
  • Life Insurance
  • EAP
  • RRSP Matching
  • Tuition Reimbursement

Core Values:

Fair – Fair and Professional with customers and each other.

Safe – Safe in everything we do.

Accountable – Accountable for continuous improvement.

Principled – Principled in every decision we make.

Growth Minded – Growth minded organization to support customer and employee success.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 20 pounds at times.
  • Must be able to travel.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you meet the qualifications and are passionate about maintaining robust IT systems, we encourage you to apply Please submit your resume and a cover letter detailing your relevant experience.

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