Mako Product Specialist

4 weeks ago

Vernon, Canada Stryker Group Full time

Who we want

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do

As a Mako Product Specialist at Stryker, you will be responsible for providing clinical product support to all end users, on-site guidance, and assistance during surgical procedures. You will also conduct trainings, ongoing in-services, and deliver customer education to your assigned accounts. In addition, this role provides feedback on product design to improve performance and customer satisfaction, so we can continue to grow the Joint Replacement business unit.

  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment, and instruments to ensure ideal placement and precision.
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Provide complete reports and associated metrics to management, direct supervisor, and company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements
  • Maintains and controls local consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to Marketing
  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
  • Solve product problems for customers in an expeditious manner
  • Provide case coverage at unassigned accounts
  • Actively discuss the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts
  • Collaborate with Sales Representatives and Marketing to increase public awareness.

What you need

  • University degree required
  • 2+ years of work experience required
  • 2+ years technical product support, medical device, or marketing experience preferred
  • You must be able to travel to the US within a few months after hired
  • Excellent presentation and interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Ability to be persuasive in the absence of organizational authority
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