Total Rewards Analyst

1 month ago

Old Toronto, Canada Indigo Full time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and soul, and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

About the Role

The Total Rewards Analyst will be responsible for researching, analyzing, evaluating and administering the company’s compensation and rewards programs – including base pay/wage and short-term incentive program administration, market analysis, legislative compliance, and program review and optimization. This role dually supports general inquiries about the company’s Human Resources Management System. It provides input into developing and optimizing reporting and analytics in the HRMS Business Intelligence tool. Reporting to the Manager, Total Rewards, the incumbent will also support other Total Rewards and Human Resources projects as required by business needs.

KEY PERFORMANCE METRICS

  • Employee engagement
  • Program communication and education
  • Program administration and maintenance

KEY ACCOUNTABILITIES

Functional

  • Administer compensation programs, including Indigo’s quarterly and annual incentive plan administration and the annual wage and salary review process. Act as an administrator in the SecureSheet tool for the annual merit and bonus process.
  • Conduct supporting research, complete and submit market surveys, and conduct job evaluations and pay analyses.
  • Support the ongoing development of compensation programs; analyze results, interpret pay data, and develop recommendations to maintain market competitiveness.
  • Advise, counsel and educate HR colleagues on Indigo’s Total Rewards policies, processes and programs.
  • Act as the first point of contact for compensation and rewards-related inquiries from business partners, providing advice and direction as required.
  • Participate in reviewing and updating Total Rewards plans and policies to ensure accuracy and validity. Own Total Rewards content on Our Indigo, working collaboratively with TR partners to review and update as required.
  • Provide support and training for employee inquiries related to the company’s HR Management System, UKG.
  • Assist in the data management, maintenance, and administration of UKG.
  • Using the BI reporting tool in UKG, develop and optimize reporting and analytics capabilities that provide meaningful business data.
  • In collaboration with other Total Rewards team members, manage the Total Rewards Inbox and escalate employee and manager inquiries, if required.
  • Participate in HR/Total Rewards-related project initiatives as required
  • Perform other duties as required, including the preparation of ad hoc reports, dashboards and presentations

People

  • Develop positive and productive peer relationships
  • Work collaboratively and constructively with team and cross-functional partners
  • Support the Manager, Total Rewards and working effectively with other members of the HR team to achieve business goals
  • Support Total Rewards Team Members as required.

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate the diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Total Rewards

KEY RELATIONSHIPS

  • Human Resources
  • Finance
  • Payroll
  • Operations
  • External vendors & consultants

Qualifications

Qualifications/Experience

  • Minimum 2+ years of Total Rewards experience
  • Bachelor’s degree in Business Administration or a related field
  • Retail experience is an asset
  • Experience working with the administration of Total Rewards programs, including Tier 1 support and HRMS experience

Competencies / Skills / Attributes

  • Effective communication skills, including excellent written, oral and presentation abilities.
  • Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
  • Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPoint
  • Customer-focused with the ability to manage multiple priorities while delivering results.
  • Experience using People Management Software (Ultimate Software an asset)

Additional information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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