Current jobs related to Technical Support Specialist - Waterloo - OpenText

  • Technical Support Specialist

    4 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    4 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    4 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    4 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    1 month ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Specialist

    1 month ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Specialist

    3 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    4 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    3 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    Job Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to customers and...

  • Technical Support Specialist

    3 weeks ago

    Waterloo, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Waterloo. The ideal candidate will have a strong background in customer service and technical support, with a Bachelor's degree in Computer Science or a related field.The successful candidate will be responsible for:Troubleshooting customer issues and...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 days ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    About the Role: CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting and resolving technical issues, as well as providing training and guidance to users.Key...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and ensuring that our systems and networks are running smoothly.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time

    Job SummaryHONGYAN PRECISION MANUFACTURING LIMITED is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide solutions to technical...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our computer networks.The ideal candidate will have a strong background in computer systems and networks, with...

  • Technical Support Specialist

    3 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks. Your duties will include giving access to computer networks, reporting on the performance of computer...

  • Technical Support Specialist

    4 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 39855- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • Technical Support Specialist

    5 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 38691- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The...

  • Technical Support Specialist

    5 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 39610- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • Technical Support Specialist

    2 weeks ago

    Waterloo, Ontario, Canada CopperTree Solutions Inc. Full time

    CopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:Key ResponsibilitiesProviding technical support and troubleshooting for computer...

Technical Support Specialist

2 months ago

Waterloo, Canada OpenText Full time
Technical Support Specialist

Waterloo, ON, CA

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

We are looking for a Cloud Support Specialist to join the OpenText Cloud Production Support Team. In this role, you'll support OpenText Content Suite solutions deployed within the OpenText Cloud. You will be part of a growing team dedicated to providing world-class operational support, including hands-on troubleshooting and administration for various enterprise customers. This is a chance to work in a challenging and rewarding environment where collaboration with cross-functional teams is key to ensuring customer satisfaction and meeting service levels.

RESPONSIBILITIES

  • Utilize exceptional written and verbal communication skills to deliver outstanding customer focus and empathy.
  • Respond to and resolve customer technical requests, with an understanding of the customer's managed hosted environment and applications within the OpenText Cloud.
  • Operate, manage, and administer production applications like Content Suite while adhering to documented policies and procedures.
  • Monitor and troubleshoot alerts from applications, servers, and devices to meet service level agreements.
  • Collaborate with cross-functional teams, including Product Support, IT, Network Operations, and Professional Services, to address technical issues.
  • Work independently under general guidance, with periodic reviews of results, seeking approvals as needed on matters outside the role.

WHAT YOU NEED TO SUCCEED

  • Experience with Cloud technologies.
  • A university/college degree in a related discipline or equivalent work experience, with a minimum of 2-3 years in a technical support role.
  • Experience with Content Suite or SuccessFactors is an asset.
  • Experience delivering service within an ITIL-based service delivery model.
  • Skills in Windows, UNIX, and Application administration in a TCP/IP networked environment.
  • Experience with relational DBMS such as MS SQL Server, PostgreSQL/Postgres, Oracle, or MySQL.
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, etc.).
  • A strong desire to provide exceptional customer support with a focus on first-call resolution.
  • Proficiency in French is an asset.

ONE LAST THING

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

#J-18808-Ljbffr