Account Manager
1 month ago
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
You’ll help our clients - employers of all sizes, across all industries - to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude, and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals.
Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our clients, ranging from small to mid-large groups. Our approach is warm and our relationships are everything with these client groups.
How you'll make an impact
- You will develop working relationships with all internal partners and be an active participant in building a strong office culture. Your contribution will range from administrative to strategic, and your ability to impact both will make you an asset to our team.
- You will apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, and work with the entire HR suite to ensure proper technical account implementation.
- Building, expanding, and cultivating relationships with existing clients.
- Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed.
- Answering questions about benefits coverages and providing assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation & delivery of employee benefits presentations. It all boils down to 4 key areas of focus: Educate, Facilitate, Investigate, and Escalate
- Administrative work to file contracts, communications, track plan details and diarize past and future meetings and topics.
You will be successful if you possess:
- Critical thinking skills to quickly diagnose issues.
- Energy from serving customers and pride in responding to highly sensitive situations.
- A deep understanding of professional business correspondence and the importance of communication.
- Experience in the Benefits Administration and Consulting/Insurance industry.
About you
- 3 years' related industry experience, including but not limited to similar client service and business development exposure.
- Successful completion of CEBS, GBA, Life License or similar designations preferred.
- Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations.
- Confidence in uncovering additional opportunities to cross-solve and drive the sale of additional services and coverage levels.
- High level of comfort managing client groups of a wide variety of sizes and levels of complexity.
- Hands-on renewal experience is a definite plus.
- Comfort with Microsoft Office Apps that comes with using them every day (Dynamics 365).
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs.
- Life, Dependent Life and AD & D Insurance options.
- Retirement savings including RRSP including a company match, TFSA, pension and more.
- Employee Stock Purchase Plan.
Other benefits include:
- Educational expense reimbursement.
- Employee assistance programs.
- Discounted gym membership (GoodLife Fitness).
- Opportunity for flexible work arrangements.
- Paid sick days & personal days.
- Paid Time Off to Volunteer.
- Employee education recognition program.
- Employee referral bonus program.
- LifeWorks Employee Assistance Program.
- Matching Gift Program.
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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