Operations Officer II

4 days ago

Mississauga, Canada Talentworld Full time
Join our dynamic team as an Operations Officer II (Part-time) where you'll play a crucial role in ensuring the seamless execution of day-to-day responsibilities. If you thrive in a fast-paced environment, possess excellent analytical skills, and have a keen eye for detail, we want to hear from you If you meet these qualifications, we have an exciting opening within our dynamic team at one of Canada's largest banks. Join us as a Operations Officer II.

TalentWorld is recruiting a Operations Officer II in Toronto, Ontario for one of our clients.

Operations Officer II Responsibilities

  • Generate regular reports on interest payment collections, outstanding balances, and trends for management review.
  • Triaging solicitor request for mortgage statements.
  • Coordinate with borrowers to set up payment schedules and methods, ensuring timely and complete payments.
  • Interact with partners, counter parties, and depositories to promptly resolve settlement-related inquiries, escalating issues to management as needed.
  • Ensure all documentation retained for audit purposes is organized, accessible, and filed according to department procedures and Wealth record retention policy.
  • Contribute to the completion of departmental customer service tasks in addition to primary functions.
  • Provide accurate and timely fails reporting to clients and partners as per established SLAs.
  • Escalate delays in reporting to management and partners when necessary.
  • Conduct quality investigations to maintain accuracy and timeliness standards, escalating issues appropriately.
  • Demonstrate flexibility in adapting to changes in the working environment and requirements.
  • Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans).

Must-Have Qualifications:

  • Demonstrated proficiency in using Microsoft Outlook for email communication and scheduling.
  • Ability to troubleshoot and navigate through various computer problems effectively.
  • Minimum of 2 years of experience in accurate and efficient data entry tasks.
  • Strong attention to detail to ensure accuracy in data entry and other tasks.
  • Prior experience in banking, financial institutions, or bookkeeping roles.
  • Excellent verbal and written communication skills to interact effectively with colleagues and clients.
  • Previous experience in a customer service role, providing assistance and support to clients or customers.
  • Dependable and reliable in fulfilling job responsibilities and commitments.
  • Ability to collaborate effectively with team members to achieve common goals and objectives.

Nice-to-Have Qualifications:

  • Previous experience or background in real estate industry processes, terminology, or transactions.
  • Individuals with a legal background or currently studying law, bringing a deeper understanding of legal concepts and documentation relevant to mortgage discharge processes.

Employment Details:

  • Salary: $22.41 an hour
  • Benefits: 18.75 Hours Weekly – Part-time (Hybrid model)
  • Training: (4 months)
  • Duration: 8 months contract with possibility of extension
  • Will they be working a rotational schedule: Hours between Mon - Friday 9am - 5pm.
  • Location: Mississauga, ON

Interested in the role of Operations Officer II in Mississauga, Ontario. Let’s Connect

Accommodation are available upon request to support your participation during all stages of the recruitment process.

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