Bilingual Operations Officer II

2 weeks ago

Mississauga, Canada TalentWorld Full time

TalentWorld is currently recruiting for one of its esteemed clients for the position of Bilingual Operations Officer II. This role offers an exciting opportunity to be a crucial part of the team, ensuring the adherence to service level agreements (SLAs) and meeting settlement deadlines while facilitating the timely and efficient payout process for various financial products. If you're someone with a sharp eye for detail, exceptional communication skills, and a genuine passion for delivering exceptional client service in the financial services industry, we'd love to hear from you

TalentWorld is recruiting for Bilingual Operations Officer II in Toronto, Ontario for one of our clients.

Bilingual Operations Officer II Job Responsibilities:

  • Investigate payments made by customers towards their Mortgages, Home Equity Line of Credits (HELOCs), and Bridge Loans, ensuring accuracy and compliance with established procedures.
  • Review and comprehend the terms and conditions of customers' mortgages to provide informed assistance and support.
  • Examine and verify client request letters financial institutions, ensuring adherence to all regulatory requirements and internal policies.
  • Collect crucial client data from solicitors and meticulously check property lien and property charge paperwork for accuracy and completeness.
  • Verify funds received from solicitors and other financial institutions, approving payouts for secured products or facilities.
  • Implement operational rules and processes, ensuring all necessary precautions are taken to uphold the accuracy of daily client and partner transactions.
Bilingual Operations Officer II Qualifications:
  • Bilingual (English / French) (read/write/speak)
  • Minimum of 2 years of experience in data entry, preferably in a financial services or banking environment.
  • Exceptional attention to detail with a demonstrated ability to maintain accuracy in data entry and document verification processes.
  • Prior experience in banking, financial institutions, or bookkeeping roles, with a strong understanding of financial products and transactions.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients, colleagues, and stakeholders.
  • Proven track record of delivering outstanding customer service, with the ability to address client inquiries and concerns in a professional and timely manner.
  • Ability to consistently meet service level agreements (SLAs) and deadlines in a fast-paced environment while maintaining high-quality standards.
  • Dependable and reliable, with a strong work ethic and commitment to meeting job responsibilities consistently.
  • Demonstrated ability to collaborate effectively within a team environment, fostering a positive and supportive work culture.
Employment Details:
  • Salary: $25 an hour
  • Benefits: 40 Hours Weekly, Hybrid (2 days on-site, 3 days remote)
  • Duration: 8 months contract with possibility of Extension
  • Schedule: Monday to Friday, 9:00AM to 5:00PM.
  • Location: Toronto, ON
Interested in the role of Bilingual Operations Officer II in Toronto, Ontario? Let’s Connect

Accommodation are available upon request to support your participation during all stages of the recruitment process.

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