Outside Technical Sales Manager

Company Description

Pump Tech is Canada’s #1 authorized stocking distributor for Grundfos and ARO pump products with over 30 years of experience. We are the trusted pump resource in the industry, specializing in sizing, selecting, and diagnosing pumps. Our factory-trained service technicians handle service and repair requirements efficiently.

Role Description

This is a full-time role for an Outside Technical Sales Manager at Pump Tech. The role involves tasks such as technical sales, account management, technical support, sales, and customer service, cold calls and new customer hunting.

· Sell Pump Tech products and Services and provide leadership to obtain maximum sales revenues in assigned territory and attainment of business objectives.

· In collaboration with leadership, create and execute sales strategy/plan for their territory, including prospecting, qualifying, and cultivating new sales leads and enhancing existing account sales.

· As required, effectively partner with key peers in the organization to assist in closing complex and/or technical sales that require additional expertise.

· In collaboration with leadership, the Ontario Outside Pump Sales Manager participates in the hiring process of new staff.

· Responsible for firing, performance appraisals, and pay reviews of their staff.

· Motivate staff, set quotas, and allocate resources to ensure revenue targets are met.

· Through various effective customer centric approaches, connect, build trust, and establish meaningful relationships with current and potential customers in a predefined territory through face-to-face meetings, phone and Internet interactions (e.G., chat, email, video conferencing, etc.).

· Convert qualified leads into clients by effectively engaging them through the Marketing & Sales Funnel via tailored discovery discussions, requirements gathering, and meaningful solutions introduction.

· Optimize customers satisfaction and retention by supporting customers through each stage as part of company customer experience program and create sales reports.

· Collaborate internally with peers (other sales representatives, development team, engineering team, etc.) on quality and/or engineering specifications related to customer inquiries to ensure alignment with customer requirements.

· Identify opportunities to cross sell, upsell, and renew contracts with customers.

· Review client’ inquiries documentations to determine appropriate products and/or services selection, including creation of order notations related to exceptions, deviations and rebates.

· Respond to customers’ requests (clarification on quotation, and purchase order requirements).

· Assist, as needed, with technical advice for products and/or services, day-to-day operations, sales initiatives such as products’ presentations, Trade Show participation, product training, clients’ visits…

· Maintain accurate and up-to-date records on company CRM system of all important customer correspondence, quotations, commitments, contracts, etc.

Qualifications

• Technical Sales, Account Management, and Technical Support skills
• Sales and Customer Service skills
• Strong communication and interpersonal skills
• Ability to understand technical product specifications
• Proven track record in sales and account management
• Experience in the pump industry is a plus
• Bachelor’s degree in Business, Engineering, or related field

REQUIRED EXPERIENCE

· Minimum 10 years’ experience selling pumping products as a sales manager or as a sales field specialist or, equivalent client-facing experience, and with demonstrated success.

· Successful in presenting and selling mechanical solutions to executives, management, field and engineering personnel from organizations in the industrial field.

· Minimum 6-7 years building a sustainable and impactful Sales Pipeline by developing relationships with major Canadian based Distributors, identifying opportunities for service improvement, selling and/or upselling, and successfully achieving sales targets and client loyalty and retention.

· Good technical level understanding of a few relevant products from at least three of the following brands (or competitive brands):
ARO, PACO, GRUNDFOS, PEERLESS, SACEMI, JOHN CRANES, G&L GOULDS, BARNES.

· Successful experience in customers’ accounts ongoing maintenance and service (An asset).

EDUCATION

· Bachelor's Degree in Sales, and/or Business Development, and/or mechanical engineering, and/or or Electrical Engineering, and/or Fire Protection and Safety, and/or Manufacturing, and/or equivalent education/training/experience.

SKILLS/COMPETENCES

· Broad knowledge of the Pump, instrumentation, systems Controls and/or Metering fields.

· Proven mastery of Sales techniques, so that they can naturally identify improvement opportunities for the team, train/coach peers when it is required, and know when it is time to close a deal.

· Demonstrated ability to perform highly without supervision, and to be self-motivated.

· Maintains a large, influential network of contacts with highly visible industry presence.

· Strong technical expertise, and the proven ability to remain current with respect to industry trends, provincial and federal legislative policies and changes.

· Strong negotiation skills, and the ability to close complex deals.

· Demonstrated ability to communicate, and present effectively to others.

· Proven organizational skills and the ability to effectively manage a budget.

· Strong commitment to be at service and bring value to others.

· Ability, and willingness to learn new platforms/applications/solutions.

· Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

· Ability to demonstrate confidence and establish trust with our customers.

· Ability to transfer knowledge, and mentor others.

· Detail and results-oriented;
able to balance multiple priorities and work under tight deadlines.

· Positive attitude combined with the desire to contribute to the success of AFP.

· Be well versed in Microsoft programs (Word, Excel, PPT, Teams, Outlook).

· French language would be an asset.

WORKING CONDITIONS

· Field and Warehouse environments

· Using a computer keyboard and mouse for some time

· Travel within Eastern Canada is required for client facing meetings:
60%

WHAT WE OFFER

· Competitive compensation and benefits

· Career Advancement in a fast-paced team

· Continuing education and training

· Vehicle Allowance

· Being a part of an exciting team that is passionate about serving others.

• ABOUT PUMP TECH

Pump Tech is a company of Process and Steam Specialties (PSS Group). Pump Tech is an organization that specializes in sizing, selecting, diagnosing, repairing, and selling pumps and similar products. With over 30 years of experience, the company has become a trusted pump resource in Canada. Pump Tech is Canada’s # 1 authorized stocking distributor for Grundfos and ARO pump products.

The company is committed to handling most, if not all of customers’ pumping service and repair requirements. In that sense, we look for highly engaged and customer-focused team players and leaders to join our team. To learn more visit
//pumptech.Com/

At Pump Tech, we know that being a reputable industry leader is possible through a team of experienced, supported, knowledgeable, and empowered people to be the very best they can be – so that they can make an impact that matters for customers, peers, the community, and for their own careers. Apply now and push your career to the next level with Pump Tech.

By applying for a position with Pump Tech, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Pump Tech employment policies. Background checks may include some or all of the following based on the nature of the position:
SIN validation, education verification, employment verification, criminal check and/or drug test. You will be notified during the hiring process, which checks are required by the position.