Senior Technical Consultant for A Great Employer

1 month ago

Richmond Hill, Canada https:www.pcrecruiter.netsitemap.xml Full time

Click here to apply online

Our client is a fast-growing software company whose last quarter licensing revenue grew 160%. A growing number of Global 3000 companies are using their products to manage the integrity of their enterprise systems. Their clients range in industries as diverse as Financial Services, Telecom, Oil & Gas, Technology and Managed Services.

They have engaged ROSS (www.getROSS.com) to help them recruit a Senior Technical Consultant. ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation complemented by leading edge open-source HRIS software.

The Consultant will focus on delivering consulting services. Consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software. In addition, the role will involve training customers and partners, as well as pre and post-sale technical product support.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

You Will...
  • Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
  • Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues.
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, company’s Services, and Business Development Representatives.
  • Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to the client's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to the company’s partners and customers across the globe.
You Have...
  • 5+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts.
  • 5+ years of experience in a consulting capacity.
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues.
  • Experience with heterogeneous environments including Windows, UNIX, AIX and Linux.
  • Experience with virtualization technologies.
  • Strong verbal communication skills and excellent technical writing skills.
  • Strong team player and enjoys working in a fast paced team atmosphere.
  • Ability to manage multiple priorities, commitments and projects.
  • Proficiency with Microsoft Office suite and online delivery tools such as GoToMeeting or EAP.
  • Experience with relational databases (SQL Server or Oracle preferred).
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences.
  • Travel is required for this position.
  • A B.S or M.S in Computer Science or a related field is strongly preferred.
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