Senior Technical Consultant for A Great Employer

4 weeks ago

Richmond Hill, Ontario, Canada ROSS Full time

Job Summary

We are seeking a highly skilled Senior Technical Consultant to join our team at ROSS. As a Senior Technical Consultant, you will be responsible for delivering consulting services to our clients, including the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software.

Key Responsibilities

  • Manage product rollouts, including installation, configuration, integration, customization, and validation within customer environments and for partner assessments.
  • Provide post-sale technical support, evaluating customer readiness, conducting product training, identifying and resolving application or environmental issues.
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, company's Services, and Business Development Representatives.
  • Take a technical management role for partners, providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to the client's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to the company's partners and customers across the globe.

Requirements

  • 5+ years of experience in an enterprise software company and hands-on experience with large-scale enterprise software rollouts.
  • 5+ years of experience in a consulting capacity.
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time-sensitive issues.
  • Experience with heterogeneous environments including Windows, UNIX, AIX, and Linux.
  • Experience with virtualization technologies.
  • Strong verbal communication skills and excellent technical writing skills.
  • Strong team player and enjoys working in a fast-paced team atmosphere.
  • Ability to manage multiple priorities, commitments, and projects.
  • Proficiency with Microsoft Office suite and online delivery tools such as GoToMeeting or EAP.
  • Experience with relational databases (SQL Server or Oracle preferred).
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences.
  • Travel is required for this position.
  • A B.S or M.S in Computer Science or a related field is strongly preferred.

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