Customs Clearance Coordinator

4 weeks ago


Surrey, Canada Borderbuddy Full time

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2000 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Job Description

Duties and Responsibilities

  • Review and prepare customs documentation for processing and entry release.
  • Handle general inquiries (internally and externally) over the phone or through electronic communications.
  • Complete files timely, accurately, and in compliance with BorderBuddy and Customs' policies and procedures.
  • Write detailed notes and instructions re: clients, Freight Forwarders, CBSA, Carriers, etc.
  • Maintain client database & update information as necessary.
  • Deal with and resolve difficult situations and client conflicts on a desk-level prior to escalating to the manager.
  • Be able to process B3 entries to meet Company and Canada customs compliance standards.
  • Be able to correct Canada Customs rejected entries independently.
  • Assign correct HS tariff classifications.
  • Cross-sell BorderBuddy's services.
  • Take the Customs Exams when required.
  • Fulfill other duties as required.
Qualifications
  • Strong communication skills (verbal and written).
  • Minimum of three (3) years experience within a customs brokerage setting, with specific experience in processing all modes of transport.
  • CCS, CTCS designation or other industry related certification.
  • Ability to communicate effectively with clients, CBSA, Carriers, and Freight Forwarders, etc.
  • Fluent in English (verbal and written).
  • Knowledge and experience with CargoWise and/or CanData is an asset.
  • Enjoys new challenges and working in a fast-paced busy environment.
  • Ability to problem solve proactively.
  • Excellent interpersonal and customer service skills.
  • Self-motivated and hardworking.
  • Strong organizational abilities, flexible, and reliable.
  • Excellent computer knowledge and skills.
  • Positive attitude and willingness to grow.
  • Detail oriented, eager to learn and do, resourceful and focused.
  • Minimum Grade 12 graduation; post secondary or business courses in related industry a plus.
Additional Information

Language

  • Preference will be given to bilingual candidates (French and/or Mandarin in particular).

Working Conditions

  • Must be legally able to work in Canada.
  • This role is fully remote.

Compensation and Benefits

  • We offer a competitive salary, benefits (health & dental), RRSP, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#J-18808-Ljbffr

  • Surrey, Canada A & A Contract Customs Brokers Full time

    Company Description There are jobs and there are careers. At A & A, our purpose is helping people and we want to partner with you to grow your career in customs brokerage and international trade. If you are looking for the opportunity to learn and grow your skills while working with a great team of professionals, then keep reading! Our team at A & A is...


  • Surrey, Canada Borderbuddy Full time

    Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2000 Google reviews.We...


  • Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to help drive...

  • Logistics Coordinator

    4 weeks ago


    Surrey, Canada AKNA Packaging Co. Ltd Full time

    **ALNA LOGISTICS COORDINATOR DESCRIPTION**: ALNA is grounded in the philosophy of seeking out packaging solutions that are 100% recyclable and sustainable. We are a solution-based company aimed to help you launch your brand whether on a small scale or nationally. We have aluminum can and can lid solutions catered to your business. We are currently looking...


  • Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service/Logistics Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to...


  • Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a** Logistics** **Coordinator** to join our dynamic team in Surrey. We are deeply committed to our mission, which is to...


  • Surrey, Canada Monark Full time

    Salary: At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in. As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks....

  • Customs Coordinator

    4 weeks ago


    Surrey, Canada Priority Brokerage Services Full time

    Priority Brokerage Services is a full-service customs brokerage firm with over 25 years of experience. We specialize in the film and entertainment industry and serve all industries. Our goal is to make cross-border shipping, importing and exporting effortless for our clients. With trusted worldwide networks and offices in Toronto and Vancouver, we are here...

  • Program Coordinator

    6 days ago


    Surrey, Canada Lookout Housing and Health Society Full time

    **Job Posting #E035-91** **Program Coordinator, Part Time - Macmillan House, Surrey** **Salary: $34.75 per hour** **Position Summary** The Program Coordinator provides direction and oversight to the residential housing property, ensuring all clientele receive the pertinent service required. The Program Coordinator also ensures that the goals and...


  • Surrey, Canada Lookout Housing and Health Society Full time

    **Job Posting #E035-30** **Program Coordinator - Temporary Full Time - Parkway Shelter, Surrey** **Position Summary** The Coordinator directs and provides oversight of the housing property, ensuring all clientele receive the pertinent service. The Coordinator also ensures that the goals and philosophy of the Society and programs are met, while maintaining...


  • Surrey, Canada Priority Brokerage Services Full time

    Priority Brokerage Services is a full-service customs brokerage firm with over 25 years of experience. We specialize in the film and entertainment industry and serve all industries. Our goal is to make cross-border shipping, importing and exporting effortless for our clients. With trusted worldwide networks and offices in Toronto and Vancouver, we are here...

  • Sales Person

    4 weeks ago


    Surrey, Canada LGN Auto Clearance Centre Full time

    **Requirements**: - Ability to be punctual and motivated - Sales experience (call center or direct-to-consumer retail or B2B) - If no automotive sales experience, direct to consumer or call center sales a must - Strong interpersonal skills and excellent customer service abilities - Good written and oral communicator with an emphasis on English. Additional...

  • Homeless Prevention

    3 days ago


    Surrey, Canada Daughters of Hope Resources Society Full time

    **Daughters of Hope Resources Society is a Black led not-for-profit organization registered in BC.** **Our Vision is to**: - Empower black and racialized individuals and families including refugees, and Newcomers, to thrive by preventing and reducing poverty and homelessness. **Job Title:  Homelessness prevention & Outreach Coordinator - Full time...

  • Marketing Manager

    1 month ago


    Surrey, Canada Mk Furniture Imports Ltd Full time

    **Responsibilities**: - Manage all aspects of the import and export process, including documentation, customs clearance, and shipping arrangements. - Communicate with suppliers, customers, and freight forwarders to ensure timely delivery of goods. - Monitor and manage inventory levels to ensure products are available for shipment. - Collaborate with the...

  • Project Coordinator

    4 weeks ago


    Surrey, Canada ALLMAR INC. Full time

    Allmar Inc., is the leader in the architectural Door and Door Hardware industry. With over 60 years' experience in the industry and branches in 12 Canadian cities, Allmar has built a reputation of integrity and superior customer service. We are seeking a full time **Project Coordinator** to join our **Surrey **Branch. **Job Summary**: Project Coordinators...


  • Surrey, Canada PlatinumX Logistics Ltd Full time

    We are an asset-based transportation company and we provide dry/refrigerated services all over Canada and the USA. We are currently seeking a detail-oriented and organized Logistic Coordinator to join our team. The Logistic Coordinator will be responsible for coordinating and monitoring our daily operations within Canada, ensuring efficiency and accuracy in...

  • Project Coordinator

    2 days ago


    Surrey, Canada Robertson Electric Wholesale Full time

    **About Us** **Scope of the Position** The Project Coordinator is responsible for directing, organizing, and controlling project activities, under the direction of the Projects Coordinator Supervisor. The Project Coordinator provides support to ensure the smooth execution of projects by documenting, record keeping, coordinating the timely delivery of...


  • Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...

  • Project Coordinator

    2 days ago


    Surrey, Canada Robertson Electric Wholesale Full time

    **About Us** **Scope of the Position** The Project Coordinator is responsible for directing, organizing, and controlling project activities, under the direction of the Projects Coordinator Supervisor. The Project Coordinator provides support to ensure the smooth execution of projects by documenting, record keeping, coordinating the timely delivery of...

  • marketing coordinator

    14 hours ago


    Surrey, Canada elegant marketing Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAct as spokesperson for an organizationAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesAssist in the preparation of brochures, reports, newsletters and other materialCo-ordinate special publicity events and promotionsGather,...