Technical Solutions Lead – Unified Communication

4 weeks ago

Vancouver, Canada Total Systems Solutions Consulting Inc. Full time

Technical Solutions Lead – Unified Clinical Communications

Total Systems Solutions Consulting Inc. represents an association of independent IMITS Consultants based in British Columbia. We are seeking a Technical Solutions Lead – Unified Clinical Communications for the Provincial Health Services Authority, Province of British Columbia. Preferably you should reside in British Columbia and be available to occasionally work on-site throughout the BC Lower Mainland.

The anticipated term of this opportunity is 1 Year.

Project Context

Background

Major capital facilities construction project are currently underway at two Fraser Health Authority (FHA) hospital sites: the ‘Health Care Pavilion’ at Burnaby Hospital (BH); and the ‘Jim Pattison Acute Care Tower’ (JPACT) at Royal Columbian Hospital (RCH). Target completion is set for mid-2025 and late-2025, respectively.

Both construction projects will provide for much larger spaces for clinical service delivery, relative to what is currently available. While these larger spaces will improve clinical services in many ways, they also introduce one key drawback which is that they make it much more difficult for clinical staff to communicate with each other and to exchange information. This has the potential to adversely affect the delivery of safe and effective clinical care.

‘Unified Clinical Communications’ (UCC) technologies are planned to mitigate this risk. For background, UCC is a term used in Fraser Health to refer to a family of commercial communications technologies designed to facilitate communications in clinical settings. An important example of a technology that falls under the UCC umbrella is ‘Vocera’.

At present, Vocera has been deployed to several clinical departments at RCH and will be extended to the JPACT so that it is broadly available across the site on opening day. At BH, Vocera has so far been deployed to one clinical department at BH, but plans are being developed to expand it to other departments in support of the construction project. Expansion of Vocera systems at BH and RCH is a key objective of this SOW.

Project Overview

UCC projects are technically complex and therefore challenging to implement. Much of this complexity results from the wide-ranging assortment of technical infrastructure components needed to support even basic UCC use cases, extending from data center-based servers and storage, to wired and wireless networks, to application software, and to the end use devices themselves.

For UCC applications to provide the quality of service necessary, each component must be configured to operate in an optimal fashion – both by itself, and with its neighboring components in the overall UCC technical environment. Achieving an optimal configuration is a complex challenge on its own.

As well, complexity also emerges when UCC systems are integrated with other technical environments, as described in the following two examples:

  1. Nurse Call Integration: Interoperability with the Nurse Call system will contribute to enhanced clinical workflow by enabling the ability to route patient calls for assistance to the clinical staff member assigned to that patient.
  2. Clinical Patient Monitors: Interoperability with clinical patient monitors will enable the ability to alert clinical staff about adverse patient events while they are not at the bedside.

Scope

Assume the ‘Technical Lead’ role for UCC projects at BH and RCH. This role is further described as follows:

  1. Serve as the point of contact for technical matters related to the UCC project.
  2. Responsibility to extend across the full project lifecycle including, but not limited to:
  • Technical Design
  • Technology deployment and optimization.
  • Testing
  • ‘Go-Live’ cutover.
  • Transition to operations.
Responsibility to extend across a broad range of technical subject areas including, but not limited to:
  • Functional requirements
  • Non-functional requirements
  • ‘High-Level’ and ‘Low-Level’ technical design
  • Infrastructure technical requirements, including: Servers, PBX, LANs, WLANS, WANs, QoS, Campus Sites
  • Cybersecurity requirements
  • Test and validation: Functional and Non-Functional, System load testing (if required)
  • Go-Live cutover and roll back planning
Responsibility for IT change management, to include documentation of required changes, reviews and submissions. IT change management activities must be done in a timely fashion, so that approval can be achieved 3-4 weeks prior to required cutover dates. Responsible for ensuring that changes made to the UCC environment have minimal change impact to clinical users. Responsibility for coordination and collaboration with project stakeholders, to include:
  • Non-technical resources assigned to the project, such as the FHA application specialists responsible for administering the UCC environment.
  • Technical support teams to include, as examples: PHSA Tech Services.
  • Digital Patient and Provider Experience team supporting the Vocera & Connexall platforms.
  • FHA departments, such as Facilities Management and Biomedical Engineering.
  • Commercial product suppliers, such as Vocera/Stryker, Connexall, Rauland, and Masimo.
Establish Service Level Agreements with FHA Digital Patient and Provider Experience operational support team that will provide for ongoing operational support. This will include definition and implementation of several common operational processes, including:
  • Technical and end-user helpline support.
  • Maintenance of technical infrastructure
Maintain compliance with established Fraser Health technical standards for UCC systems. Ensure readiness of wireless networks to support UCC, including:
  • Coordinate wireless site surveys to assess wireless coverage for UCC devices.
  • Assess compliance with technical requirements for Vocera grade wireless networks and to lead resolution of deficiencies. This includes, for example, ensuring that Vocera quality of service (QOS) requirements are met.
Coordinate tests to verify compliance with Non-Functional requirements (NFRs). Plan and coordinate technical training, to include Digital Patient and Provider Experience staff, as required. Coordinate technical ‘Go-Live’ planning
  • Detailed go live cutover and roll back plans
  • Complex technical cutovers that include changes to production telecom and Vocera wireless communications platform

This is a full-time engagement. Additional projects or tasks may be assigned to gain full utilization of the consultant.

Consultant Qualifications

Mandatory:

  • Minimum 5 years’ experience on IT infrastructure projects, with specific experience with: Wireless networking, Voice communications systems

Preferences:

  • Experience with IT systems in an acute care environment.
  • Experience with full life-cycle deployment of complex IT solutions.
  • Experience with UCC solutions, such as Vocera.
  • Experience with UCC integrations, with focus on: Nurse Call systems and Clinical patient monitors
  • Experience managing ‘Go-Lives’ in a complex environment.

Job Types: Full-time, Fixed term contract

Pay: Up to $90.00 per hour

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Where have you led Wireless Voice communication or Contact Center projects

Education:

  • AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

  • IT Infrastructure (Wireless, Voice): 5 years (required)
  • UCC Solutions eg. Vocera: 3 years (required)

Work Location: In person

Application deadline: 2024-08-24
Expected start date: 2024-09-30

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