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Junior IT Support Specialist
4 months ago
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 800 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.
As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Junior IT Support Specialist to join our team of experienced professionals located at our head office in Kitchener, ON.
Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock
**Why Work at Brock?**
- Competitive compensation package
- Profit sharing
- Extended Health benefits
- Continuous career growth
- Flexible working hours
- Company events and celebrations
- Travel Opportunities
**Responsibilities may include**:
- Provide first level technical support for incoming requests from internal users
- Assist users with the installation, configuration, and usage of desktop computers, peripheral equipment and software within established standards and guidelines
- Actively troubleshoot technical problems, escalating as required
- Working with other members of the IT team to ensure timely resolution of issues
- Take a leadership role in asset inventory control and deployment
Qualifications Required:
- Superior customer service skills, professional and courteous
- Attention to detail and committed to a high degree of accuracy in following standard processes
- Aptitude to quickly learn new systems and technologies
- In-depth knowledge of Microsoft Windows 10 and Microsoft Office
- 3-year college diploma in Information Technology, Computer Science, Desktop Support, or similar programs
Preferred Experience:
- Wired and wireless network technologies
- Desktop imaging and deployment technologies
Other Job Information (if applicable):
New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcripts (unofficial copy is fine).
- Please be advised that, outside of our official applicant tracking system, Brock Solutions will _**_never_**_ solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information_._
