Current jobs related to Senior IT Support Specialist - Kitchener - Penske
-
Senior IT Support Specialist
3 weeks ago
Kitchener, Ontario, Canada TextNow Full timeSenior IT Support SpecialistAt TextNow, we're seeking a seasoned IT professional to join our team as a Senior IT Support Specialist. As a key player in shaping the future of our technology landscape, you'll be at the forefront of innovation in the telecommunications industry.Key Responsibilities:Technical Support: Provide expert-level technical support...
-
Senior IT Support Specialist
1 week ago
Kitchener, Ontario, Canada TextNow Full timeAbout This RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. This is a hybrid role that requires you to be in our office 3 days a week.Key ResponsibilitiesTechnical Support: Provide expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure,...
-
Senior IT Support Specialist
1 week ago
Kitchener, Ontario, Canada TextNow Full timeAbout This RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. This is a hybrid role that requires you to be in our office 3 days a week.Key ResponsibilitiesTechnical Support: Provide expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure,...
-
Senior IT Support Specialist
5 days ago
Kitchener, Ontario, Canada TextNow Full timeAbout the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our team at TextNow. As a key member of our IT department, you will be responsible for providing expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure, Office 365, and server environments.Key ResponsibilitiesProvide technical...
-
Senior IT Support Specialist
2 weeks ago
Kitchener, Ontario, Canada TextNow Full timeAbout the RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. As a key member of our IT department, you will be responsible for providing expert-level technical support and leading the management and optimization of our IT infrastructure.Key ResponsibilitiesProvide technical support and...
-
Senior IT Support Specialist
2 weeks ago
Kitchener, Ontario, Canada TextNow Full timeAbout the RoleWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. As a key member of our IT department, you will be responsible for providing expert-level technical support and leading the management and optimization of our IT infrastructure.Key ResponsibilitiesProvide technical support and...
-
Senior IT Support Specialist
5 days ago
Kitchener, Ontario, Canada TextNow Full timeAbout the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our team at TextNow. As a key member of our IT department, you will be responsible for providing expert-level technical support across a diverse range of technologies, including Exchange, Windows, Azure, Office 365, and server environments.Key ResponsibilitiesProvide technical...
-
Senior IT Support Specialist
17 hours ago
Kitchener, Ontario, Canada TextNow Full timeUnlock Your IT PotentialTextNow is seeking a seasoned IT professional to join our Waterloo-based team as a Senior IT Support Specialist. In this role, you will be at the forefront of innovation, shaping the future of our technology landscape and driving change in the telecommunications industry.Key Responsibilities:Provide expert-level technical support...
-
Senior IT Support Specialist
13 hours ago
Kitchener, Ontario, Canada TextNow Full timeUnlock Your IT PotentialTextNow is seeking a seasoned IT professional to join our Waterloo-based team as a Senior IT Support Specialist. In this role, you will be at the forefront of innovation, shaping the future of our technology landscape and driving change in the telecommunications industry.Key Responsibilities:Provide expert-level technical support...
-
Peer Support Specialist
2 weeks ago
Kitchener, Ontario, Canada HealthCaringKW Full timeJob Summary:The HealthCaringKW is seeking a highly motivated and compassionate Peer Support Specialist to join our Health and Wellness Team. As a Peer Support Specialist, you will play a vital role in supporting centre staff, clients, and community members with program delivery at Community Healthcaring Kitchener-Waterloo (CHC).Responsibilities:Health and...
-
Peer Support Specialist
2 weeks ago
Kitchener, Ontario, Canada HealthCaringKW Full timeJob Summary:The HealthCaringKW is seeking a highly motivated and compassionate Peer Support Specialist to join our Health and Wellness Team. As a Peer Support Specialist, you will play a vital role in supporting centre staff, clients, and community members with program delivery at Community Healthcaring Kitchener-Waterloo (CHC).Responsibilities:Health and...
-
Peer Support Specialist
2 weeks ago
Kitchener, Ontario, Canada HealthCaringKW Full timeJob Summary:The HealthCaringKW is seeking a highly motivated and compassionate Peer Support Specialist to join our Health and Wellness Team. As a Peer Support Specialist, you will play a vital role in supporting centre staff, clients, and community members with program delivery at Community Healthcaring Kitchener-Waterloo (CHC).Responsibilities:Health and...
-
Personal Support Worker
3 months ago
Kitchener, Canada Sienna Senior Living Full timePersonal Support Worker We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors,...
-
Personal Support Worker
3 months ago
Kitchener, Canada Sienna Senior Living Full timePersonal Support Worker We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors,...
-
Product Support Specialist
1 week ago
Kitchener, Ontario, Canada iGUIDE® Full time{"h1": "Product Support Specialist", "p": "At iGUIDE, we're building a customer-centric culture, and we're looking for a highly motivated and proactive Product Support Specialist to join our Technical Support team.As a Product Support Specialist, you will be an integral part of our Help Desk system and phone calls (inbound and outbound). Your primary mission...
-
Senior Technology Specialist
2 days ago
Kitchener, Ontario, Canada Accoravillage Full timeSenior Technology Specialist, DevOpsWe are seeking a highly skilled Senior Technology Specialist, DevOps to join our Individual Insurance IT team. This role will be responsible for maintaining and enhancing shared technology solutions and infrastructure, as well as partnering with a cross-functional team to develop, test, launch, and refine solutions to...
-
Senior Technology Specialist
2 days ago
Kitchener, Ontario, Canada Accoravillage Full timeSenior Technology Specialist, DevOpsWe are seeking a highly skilled Senior Technology Specialist, DevOps to join our Individual Insurance IT team. This role will be responsible for maintaining and enhancing shared technology solutions and infrastructure, as well as partnering with a cross-functional team to develop, test, launch, and refine solutions to...
-
Senior Technology Specialist
2 days ago
Kitchener, Ontario, Canada Accoravillage Full timeSenior Technology Specialist, DevOpsWe are seeking a highly skilled Senior Technology Specialist, DevOps to join our Individual Insurance IT team. This role will be responsible for maintaining and enhancing shared technology solutions and infrastructure, as well as partnering with a cross-functional team to develop, test, launch, and refine solutions to...
-
Senior Technology Specialist
2 days ago
Kitchener, Ontario, Canada Accoravillage Full timeSenior Technology Specialist, DevOpsWe are seeking a highly skilled Senior Technology Specialist, DevOps to join our Individual Insurance IT team. This role will be responsible for maintaining and enhancing shared technology solutions and infrastructure, as well as partnering with a cross-functional team to develop, test, launch, and refine solutions to...
-
Senior IT Support Specialist
7 days ago
Kitchener, Ontario, Canada Penske Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Penske Logistics Canada Ltd. in Kitchener, ONT. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesProvide technical support and troubleshooting for software,...
Senior IT Support Specialist
4 months ago
Position Summary:
Works in a client-facing role, in a support center environment. Resolves technical “usage” issues related to Penske platforms as well as hardware, software and network connectivity for PL associates and end users. The incumbent is trained on the software platform and auxiliary responsibilities. They will apply this knowledge to troubleshoot platform issues and provide end user support primarily on Company platforms. They must have the ability to follow standard and non-standard troubleshooting techniques to remediate issues that arise. They are involved in evaluating, testing, and implementing patches for operating systems and related software, and may be involved in the administration of servers to push these software updates. SR. IT Support Specialists must be able to provide support via remote connection, desk side support and depot service. They also install new computers and related equipment including printers, scanners, tablets, display boards/screens, and other such peripheral devices. Mail distribution and FedEx online processing of all outgoing packages, for all staff. Oversee standard office equipment and supplies. This position documents issues and resolutions for use in future support situations. They are the primary contact and support resource for the PL Kitchener, ONT business office and surrounding facilities. They will work with the landlord collaboratively and respond to any requests, and address issues as they arise. This includes reporting facility related repairs and maintenance to Dare facilities and tracking items to ensure timely resolution They must be prepared to provide 24/7 support as a point of escalation, or for major outages. They must provide updates in the company ticketing and time tracking systems to document ticket issue resolutions. Will be responsible for performing auxiliary functions such as granting security, executing turnover request, phone configuration / setup, etc…
This position will support a Monday to Friday Day Shift, but must have the ability to support the business as required.
Dimensions / Scope:
Scope People Customers P&L
Works independently and has a large amount of responsibility that is monitored with minimal supervision. Accountable for own responsibilities assigned and directed by Supervisor/Manger/VP. Interacts with software end users and other IT resources daily. No responsibility over budgeting or P&L.
Customers are either internal or external; interaction is daily.
Must be knowledgeable of company utilized hardware and software whether standard or non-standard
Must display advanced troubleshooting and issue resolution skills.
Required to travel (5-10%), sometimes on short notice, to assist internal customers or external vendors as needed.
Must know escalation procedures and act in best interest of user and company in escalating and remediating issues timely
Must be knowledgeable of various Penske Logistics execution platforms.
Demonstrates decision-making, problem solving, analytical, communication and team processing skills.
Expected to utilize the ticketing and time tracking software for detailed information.
Should be primary support resource for the Canadian region.
Demonstrates knowledge of the business side of the assigned platforms.
Responsibilities Matrix:
Customer Experience:
Interact with end users daily over the phone, email, chat or in person.
Expect to resolve customer issues in a timely manner
Troubleshoot software, hardware, network connectivity issues and handle other issues as assigned.
Support existing applications, platforms, and processes, as well as perform auxiliary task such as phone configuration, granting platform security, processing turnover request, etc…
Understands and demonstrates the importance of end users to the organization’s success.
Leadership:
Ensure all tasks and projects are executed to department quality standards.
Trains junior level associates
Ability to assist junior level associates with more complex issues.
This position is the face of LTEC from a problem resolution standpoint and must present a professional customer service-oriented focus and confident approach to all user interactions
Technology:
Must have a demonstrated ability to use and understand the platforms which they support.
Will often be involved in resolving end user problems remotely using software tools and telephonic support.
Will provide phone configuration / setup tasks.
Will execute scripts to update data within the platforms supported.
Analytics:
Involved in analyzing tickets for trends and repeated issues.
Formulate recommendations for system enhancements, or process improvements.
Recommendations for metrics, dashboards and other information that will be used to support the team accomplishments.
Customer’s Expectations of this Role:
Resolution to end user issues that have been escalated to the support team.
Expected to handle each customer with exceptional customer service.
Expected to resolve issues within the defined Service Levels.
Expected to be knowledgeable of and an expert on Penske specific platforms.
Ensure issue will be resolved and communicated in a timely manner, as well as documented in the ticketing system as well as any knowledge databases.
Education and Experience Requirement
Associate’s, Technical, or Bachelor’s degree preferred (Computer Science, Information Systems, Logistics and / or Supply Chain Management),
2-3 years of functional experience
1-3 years of Logistics background preferable
Competency Requirements:
Passionately Personal Dedicated to Excellence Values Fresh Thinking Functional Expertise
Core:
Focus on customers
Take responsibility - Communicate effectively
Behave ethically
Work efficiently
Drive process improvement
Achieve results
Think big
Create opportunities
Foster diversity
Technical Knowledge
Customer Service Skills
Communication Skills
Problem Analysis
Knowledge and Technical Skill Requirements:
Must be knowledgeable of computer technology.
Must be able to learn Penske execution platforms and should be able to troubleshoot issues and resolve them quickly.
Soft Skill Requirements:
Written and oral interpersonal communication skills
Analytical skills and attention to detail
Customer focus
Critical thinking and Problem solving
Ability to work independently or on a team
Time management
Must show initiative in issue resolution and prevention
Build customer relationship and learn and understand business processes.
Positions that Prepare You for This Role:
- N/A
Potential Promotional Opportunities:
IT Support Specialist Lead
IT Solution Analyst
Penske Training Recommended for this Role:
Write Up Front
Positive Influence Skills
Managing Multiple Priorities
Sharpening Customer Focus
Attentive Listening Skills
Time Management
Qualifications:
High School diploma or equivalent required
Associate’s, Technical, or Bachelor’s degree preferred (Computer Science, Information Systems, Logistics and / or Supply Chain Management),
2-3 years of functional experience
1-3 years of Logistics background preferable
Must be knowledgeable of computer technology.
Must be able to learn Penske execution platforms and should be able to troubleshoot issues and resolve them quickly.
Must have strong written and oral interpersonal communication skills
Analytical skills and attention to detail required
Must be customer focused
Critical thinking and Problem solving required
Ability to work independently or on a team required
Must have strong time management skills
Must show initiative in issue resolution and prevention
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Information Technology
Job Family: Information Technology
Address: 2481 Kingsway Dr Ste 100
Primary Location: CA-ON-Kitchener
Employer: Penske Logistics Canada Ltd.
Req ID: 2407373
#J-18808-Ljbffr