Senior HR Business Partner, Digital Banking and Lending

2 months ago

Kingston, Canada EQ Bank | Equitable Bank Full time
Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall, we serve more than 607,000 people across Canada through Equitable Bank, Canada's Challenger Bank and EQB Inc.’s majority owned subsidiary ACM Advisors. We have been around for more than 50 years. Equitable Bank's wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 6 million members. Together we have $119 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

The Work

This role is responsible for collaborating directly with the Digital Bank people and talent programs as well as consulting on key initiatives and organizational changes across the Digital Bank. The position reports to the Senior Director, Business Partners and aligns to the Personal Banking business.

You will partner closely with business leaders to build and maintain a thorough understanding of the departmental strategy to inform what people and talent initiatives, role definition and organizational structure are necessary to drive business success. You work with the business to develop talent requirements or initiatives to support and evolve the function’s operating model, talent and culture. You understand and deliver on all HR cycles and business initiatives while supporting the leadership teams of the Corporate Functions to deliver an exceptional employee experience.

The role works closely with people managers across the function to attract, develop and retain a high performing team within a high-care, community-oriented and purpose-driven environment that “drives change in Canadian banking to enrich people’s lives.”

Core Parts of Your Role Would Be To:

  1. Partner, advise and coach leaders to diagnose, consult and problem solve on organizational structure, role definition, talent situations and challenges to maximize the effectiveness of their teams to be able to deliver on business outcomes
  2. Drive HR programs and talent initiatives forward while ensuring alignment with business needs and objectives
  3. Work with the Centre of Excellence to support talent programs, training needs, employee development and career advancement
  4. Design and implement talent initiatives to achieve business outcomes and optimize the employee experience
  5. Lead development and execution of People strategies to ensure we are fostering a diverse, inclusive and respectful environment
  6. Project-manage organizational change and talent programs and initiatives within Personal Banking, including organizational effectiveness
  7. Identify and validate talent gaps in the business through data and root cause analysis to build business cases demonstrating costs and ROI’s of talent recommendations
  8. Provide proactive advice using data, insights, and analytics to inform business and talent decision making
  9. Work with the functions on Organization design, role definition and team structures
  10. Create and execute change management plans to socialize, educate on HR initiatives, policies and procedures for employees and managers in collaboration with Business partners
  11. Respond to manager inquiries on a day-to-day basis by understanding the context of the situation, advising as necessary, and coaching managers to sustain change
  12. Work with the HR Operations team to resolve complex employee relations issues and escalate issues as needed to ensure a positive work environment
  13. Lead and manage the annual talent cycles (Performance, Talent Review, Compensation, etc.) for your client group
  14. Build knowledge of HR and industry trends to advance employee capability, develop and attract talent for the future
  15. Be a SME and a trusted advisor for client groups on HR and talent policies, cycles and initiatives
Let's Talk About You

  1. Undergraduate degree
  2. 3-5 years of experience working with a client group within a BP role
  3. 8+ years of progressive work experience in HR or talent acquisition
  4. Proven ability to work in a fast-paced environment with deep HR experience
  5. Strategic thinker with analytical skills and a goal-oriented approach
  6. Exceptional interpersonal skills, ability to handle sensitive matters
  7. Experience within one or more of the following: tech, banking, and/or fintech
Competencies:

  1. Understanding of business to build viable and practical solutions
  2. Confidence interacting with senior leaders and managers, and when needed, being comfortable challenging their thinking
  3. Strong communication skills and ability to engage with managers and leaders on people strategy
  4. Organizational structures and design experience
  5. Broad understanding of agile workforce theory and best practices
  6. Broad understanding of all HR disciplines and HR program practices and connection to outcomes
  7. Strong consulting, critical thinking and analytical capabilities
  8. Ability to lead a program with multiple projects and complex deliverables
  9. Confidence in communicating, influencing and coaching employees and people leaders
  10. Strong systems thinking and the ability to identify solutions and associated impacts
  11. Strong impact and influence skills, with the ability to flex to different communication styles
  12. Demonstrated ability to execute quickly, effectively and consistently
  13. Superior collaborative working abilities and experience
  14. Action oriented, with the ability to manage and drive through ambiguity as needed
  15. Curious mindset on use of technology and data to advance the HR function and employee experience
  16. Experience with transformation, project management, agile methodology and change management would be an asset
What we offer [For full-time permanent roles]

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy, personal days and even a moving day
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you

#J-18808-Ljbffr

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