Shift Leader

1 week ago

Old Toronto, Canada The Friendly Stranger Corporation Full time
Shift Leader - Toronto (Danforth) - Retail Experience

About Us:
Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model.

Job Overview

The Friendly Stranger Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Shift Leaders are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong work ethic and positive team attitude.
  • Ability to guide, educate and motivate employees.
  • Strong customer service and troubleshooting skills.
  • Familiarity with security alarm systems – enabling and disabling.
  • Ability to learn and adapt to sales software quickly.
  • Proven data entry, data editing and typing skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Excellent organizational and time management skills.
  • Experience with cash management.

Job Duties

  • Open and Close retail store, including activating and deactivating alarms.
  • Greet and assist customers in a manner that models exemplary conduct to other staff
  • Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
  • Assist with team member onboarding, training, and continuous education.
  • Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
  • Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
  • Ensure all customer complaints are addressed and handled professionally.
  • Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
  • Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
  • Where necessary, identify and suggest technology solutions to meet evolving customer needs.
  • Escalate team member issues to direct manager.
  • Act as a steward of education and compliance.

Education, Training & Experience

  • 2 years of experience in the retail industry.
  • High school diploma or GED required.
  • Experience in all aspects of customer service.
  • Clear criminal record.
  • Provincial Cannabis Certification.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to stand for long periods of time.
  • Ability to lift 25 pounds.
  • Overtime as required.

Friendly Stranger (o/a Fire & Flower) values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*Thank you for your interest and application, only those selected for next steps will be contacted. *

#J-18808-Ljbffr

  • Shift Leader

    2 days ago

    Old Toronto, Ontario, Canada The Friendly Stranger Corporation Full time

    Shift Leader - Toronto (Danforth) - Retail ExperienceAbout Us:Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail...

  • Shift Leader

    1 week ago

    Old Toronto, Canada Mark'S Full time

    About Us If you're friendly, enthusiastic and have a genuine desire to help others, you'll fit right in at Mark's! Job Description As a PT Shift Leader at Mark's, you will create great experiences by engaging with customers to ensure they find what they are looking for quickly and easily. You will also draw on your previous retail or leadership skills to...

  • Shift Leader

    1 week ago

    Old Toronto, Canada Mark'S Full time

    About Us If you're friendly, enthusiastic and have a genuine desire to help others, you'll fit right in at Mark's! Job Description As a PT Shift Leader at Mark's, you will create great experiences by engaging with customers to ensure they find what they are looking for quickly and easily. You will also draw on your previous retail or leadership skills to...

  • Shift Leader

    5 days ago

    Toronto, Canada Bar'kada Toronto Full time

    Job Overview: We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our establishment, ensuring exceptional customer service, and maintaining a positive work environment. If you have previous experience in the food industry, possess strong leadership...

  • Shift Leader

    3 weeks ago

    Toronto, Canada Five Guys Burgers and Fries Full time

    **Five Guys Burgers & Fries seeking High-Five Shift Leaders with High-Five work ethics.** 1) You are the heart of the business. Smile and let it show that you love what you do. 2) Continual development with your team into giving customers an unsurpassed guest experience. 3) Deliver the best tasting Burger and Fries that will be the talk of the town. 4)...

  • Shift Leader

    2 weeks ago

    Toronto, Canada Five Guys Burgers and Fries Full time

    **Five Guys Burgers & Fries seeking High-Five Shift Leaders with High-Five work ethics.** 1) You are the heart of the business. Smile and let it show that you love what you do. 2) Continual development with your team into giving customers an unsurpassed guest experience. 3) Deliver the best tasting Burger and Fries that will be the talk of the town. 4)...

  • Shift Leader

    3 weeks ago

    Toronto, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys...

  • Mango- Shift Leader

    2 weeks ago

    Toronto, Canada Mango Full time

    Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more excited!! Mango, founded in Barcelona Spain, is an internationally well-known fashion brand...

  • Shift Leader

    1 day ago

    Toronto, Ontario, Canada Bar'kada Toronto Full time

    Job Overview:We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our establishment, ensuring exceptional customer service, and maintaining a positive work environment. If you have previous experience in the food industry, possess strong leadership...

  • Shift Leader

    7 days ago

    Toronto, Canada City of Toronto Full time

    **Job Title**: SHIFT LEADER (Part-Time) **Job ID**: 46027 **Job Category**: Community & Social Services **Division & Section**: Toronto Shelter & Support Services (TSSS) **Work Location**: Various (See note section for further details) **Job Type & Duration**: Part-Time **Salary**:$86,716.00 - $112,255.00 **Shift Information**: Rotating Shifts, Monday...

  • Shift Leader

    2 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job Title**: SHIFT LEADER (Part-Time) **Job ID**: 35952 **Job Category**: Community & Social Services **Division & Section**: Toronto Shelter & Support Services (TSSS) **Work Location**: Various (See note section for further details) **Job Type & Duration**: Part-Time **Salary**:$86,716.00 - $112,255.00,TM0405, Wage Grade 6.0 **Shift Information**:...

  • Head of Engineering

    4 weeks ago

    Old Toronto, Canada Shift Full time

    Head of Engineering Location Vancouver, BC : Salary: Position Overview: We are seeking a highly skilled and experienced Head of Engineering to join our dynamic team. As the Head of Engineering, you will be a technical authority and coordinate internal and external resources to maintain and develop our novel and industry-leading marine battery solutions....

  • Head of Engineering

    1 month ago

    Old Toronto, Canada Shift Full time

    Head of Engineering Location Vancouver, BC : Salary: Position Overview: We are seeking a highly skilled and experienced Head of Engineering to join our dynamic team. As the Head of Engineering, you will be a technical authority and coordinate internal and external resources to maintain and develop our novel and industry-leading marine battery solutions....

  • Experienced Shift Leaders

    1 week ago

    Toronto, Canada Dave's Hot Chicken Full time

    We are seeking dedicated and experienced Quick Serve Shift Leaders to join our team. Shift Leaders oversee daily operations, ensure excellent customer service, and support team members in a fast-paced environment. **Responsibilities**: - Manage and lead a team during shifts - Ensure smooth operations and exceptional customer service - Train and onboard new...

  • Shift Leader

    3 weeks ago

    Toronto, Canada Dave’s Hot Chicken Full time

    **Pay is up to $18.50 an hour** **Summary**: The Shift Leaders are the leaders and role model standard-bearers of the organization and will strive to inspire their teams on a daily basis. This includes, but is not limited to: oversight of team performance, ensuring the organization’s service and quality standards are being performed at all times, and...

  • Shift Leader

    2 days ago

    Toronto, Ontario, Canada Dave's Hot Chicken Full time

    Pay is up to $18.50 an hourSummary:The Shift Leaders are the leaders and role model standard-bearers of the organization and will strive to inspire their teams on a daily basis.This includes, but is not limited to: oversight of team performance, ensuring the organization's service and quality standards are being performed at all times, and delivering the...

  • Shift Leader

    2 days ago

    Toronto, Ontario, Canada Griffin Technology Ltd. Full time

    We are looking for a motivated and proactive individual for our Shift Leader position on our Afternoon/Evening Powder Coating shift (4:00 PM - 11:00 PM).This position requires: Detailoriented attention Constant, Clear communication, Strong Supervision and Management of line workers Strong leadership and Team-Player attitude Valid Forklift License is an...

  • Experienced Shift Leaders

    1 day ago

    Toronto, Ontario, Canada Dave's Hot Chicken Full time

    We are seeking dedicated and experienced Quick Serve Shift Leaders to join our team. Shift Leaders oversee daily operations, ensure excellent customer service, and support team members in a fast-paced environment.Responsibilities: Manage and lead a team during shifts Ensure smooth operations and exceptional customer service Train and onboard new team members...

  • Retail Shift Leader

    2 weeks ago

    Toronto, Canada Canna Cabana Full time

    **Canna Cabana** is actively seeking **Part-Time** **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Duties and Responsibilities**: - Provide assistance to store management in supervising and...

  • Shift Leader

    2 months ago

    Old Toronto, Canada Canna Cabana Waterloo Full time

    Canna Cabanais actively seeking Part-TimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.Duties and Responsibilities:Provide assistance to store management in supervising and facilitating the daily...