Shift Leader

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job Title**: SHIFT LEADER (Part-Time)

**Job ID**: 46027

**Job Category**: Community & Social Services

**Division & Section**: Toronto Shelter & Support Services (TSSS)

**Work Location**: Various (See note section for further details)

**Job Type & Duration**: Part-Time

**Salary**:$86,716.00 - $112,255.00

**Shift Information**: Rotating Shifts, Monday - Sunday, up to 80 hours bi-weekly

**Affiliation**: Non-Union

**Number of Positions Open**: 20+

**Posting Period**: 19-APR-2024 to 01-MAY-2024

**PLEASE NOTE**:
Here's a chance to make a difference in the lives of people experiencing homelessness Working within the City of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting stable housing solutions.

As a Shift Leader, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance, and leading staff development through encouragement, motivation, and training.

Supporting the wellbeing of your staff and team will be an integral part of this role, including creating a culture of psychological safety and maintaining a supportive work environment. Your ability to coach, mentor, and connect with staff and model behaviours that encourage work-life balance, respecting boundaries, and fosters an environment where your staff feel valued and supported, will contribute greatly to ensuring positive workplace mental health. You will also play a role in supporting staff after serious occurrences, raising awareness about available wellbeing resources, and engaging in workplace wellness initiatives. You may also have to manage labour relations, such as hearing and responding to staff grievances and conducting performance management with staff when needed.

Working collaboratively with other supervisory staff, you'll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support, or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options, and implement changes to improve operational performance and service delivery.

Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. This also includes monitoring program operations and providing leadership in service planning and program policy development that incorporates identified needs, with input from clients and community agencies.

**Key Qualifications**:

- Post-secondary education in Social Services or other relevant discipline related to the job function, or the equivalent combination of education and experience.
- Considerable experience in assisting vulnerable persons who are experiencing psycho/social/physical, emotional and/or environmental problems in a social service setting or human services environment.
- Considerable experience supervising, coaching, and supporting staff in a social services or human services environment.
- Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach.
- Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
- Knowledge of current issues related to homelessness, including working with street involved individuals, Housing First, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies, etc.
- Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
- Given the possibly traumatic nature of events encountered in the course of duties, must exhibit a personal history of resilience, and demonstrate a commitment to wellness, both for self and staff.
- Familiarity with government legislation in the areas of Occupational Health and Safety, Human Rights, and other relevant legislation.

Ability to work rotating shifts, including days, evenings, overnights, weekends, and holidays on a pre-scheduled and call-in basis.

**Please Note**:
**Work Location/Divisional Portfolio Information**:

- Family Residence, 4222 Kingston Road
- Robertson House, 291 Sherbourne Street & Satellite Locations
- Seaton House, 339 George Street & Satellite Locations
- Streets to Homes,

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