Assistant Store Manager
2 weeks ago
Position Objectives: The objective of the Team Lead role is to support the mission, vision, values, and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery of retail processes in order to achieve operational objectives.
Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching.
Responsibilities and Key Accountabilities: In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB may include but are not limited to:
Operational Excellence
- Monitor labour cost, dashboard, and KPIs.
- Ensure adherence to loss prevention policies to support achieving store shrink goals.
- Lead, focus, and support CERs in the execution of store processes to optimize operations:
- Planograms/Merchandising
- Stock rotation (FIFO)
- Perform functions related to inventory control.
- Carry out defective product and recall processes.
- Execute product replenishment.
Corporate Citizenship
- Immediately report and address any lapses in compliance with corporate policies, provincial or federal laws.
- Engage with the team to ensure clear understanding of team mission, vision, and goals.
- Foster a Quality, Safety, and Curated Service culture.
- Stay abreast of industry trends and important pending legislation impacting business.
- Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure effectiveness.
- Represent the company in a professional and positive manner.
- Build meaningful relationships with teams, and inspire others.
- Represent the organization within the community as a strong pillar.
Customer Engagement
- Lead, coach, and support the retail team in the execution of customer engagement processes to optimize the customer experience:
- Maintain a neat, clean, and organized store.
- Ensure team is providing world-class (G.U.I.D.E.) customer service.
- Utilize aroma pods to achieve and exceed customer expectations.
- Coach Customer Experience Representatives on GUIDE service.
- Manage flow of customer traffic.
- Execute sales and returns based on operational policies while ensuring customer satisfaction.
Performance Culture
- Foster team engagement by ensuring:
- All team members clearly understand their responsibilities.
- All team members have everything they need to complete the tasks they are responsible for.
- Team members are positioned to make the best use of their strengths.
- Good work and success is recognized and highlighted.
- Team members know that their management team cares about them and their successes.
- There are ways provided for team members to expand their skills, knowledge, and strengths.
- Team members are provided opportunities to share their opinions and ideas.
- The organization’s mission and purpose is clear to everyone.
- Team members know when they have done good work.
- Team members are encouraged to build relationships on the team.
- Team members are provided regular feedback.
- Team members are receiving the development that they need and want.
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