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Life Cycle Manager

2 months ago

Ottawa, Canada New Flyer Group Full time

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

This is a high visibility position which will provide oversight, drive customer success and New Flyer's profitability through a successful customer/New Flyer partnership. The Life Cycle Manager will drive agreed upon customer programs and product initiatives working closely with both internal and external groups.

WHAT YOU WILL DO:

  • Understand and employ the New Flyer Core Values while conducting business.
  • Create and manage a customer playbook to manage and advertise program objectives, plans, program measurements, reporting, A3 and open services issues.
  • Oversee and assist New Flyer owners to ensure tasks are being completed on time.
  • Become embedded within all facets of the Customer's Organization, build a strong customer relationship/partnership while supporting the contractual requirements.
  • Be the central repository for Program Metrics and Targets which are jointly established by New Flyer and the Customer.
  • Customer onsite visits need to be matched with the customers/program’s strategies.
  • Manage the MDBF and OOS data to ensure appropriate countermeasures are being taken to improve reliability and bus availability.
  • Calibrate and capture the meeting architecture between New Flyer and Customer and adjust as necessary.
  • Support RPSM and other Service staff to assess and plan future retrofits and potential commercial opportunities.
  • Enlist and facilitate sales/bids support for new buses, parts, service, or other procurements.
  • With customer approval, coordinate NF access to fleet data and other appropriate customer systems.
  • Coordinate business/technical studies for customer in anticipation of potential future opportunities.
  • Develop a comprehensive understanding of the NF and customer business processes through the Life-cycle of the bus.
  • Develop proposals to improve mutual business processes and increase value-added services for customer.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Post Secondary or applicable technical diploma.
  • Minimum 3-5 years experience in transit or related industry.
  • Customer Service Experience.
  • Experienced in analytical software and MS Office products.
  • Effective written and oral communication skills.
  • Ability to understand and communicate engineering concepts.
  • Advanced critical thinking and problem-solving ability.
  • Strong attention to detail.
  • 5% travel dependent on specific project responsibilities.
  • Travel is required for this position.

WHY JOIN OUR TEAM:

  • Competitive Wages
  • Health Insurance, Retirement Plan, Vacation Time and More...
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020.

New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer - Women, Minorities and Veterans are encouraged to apply.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

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