Operations Manager

2 weeks ago

Old Toronto, Canada Black & McDonald Limited Full time

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager’s primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited:

  • Ensuring processes and procedures are in place to ensure consistency and continuity of services.
  • By example, demonstrate a leadership role is all aspects of HSE for the staff under his care.
  • Leveraging and deploying the wider Black & McDonald service offering and resources.
  • Establishing a governance model that gives customers direct interface with our senior management.
  • Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
  • Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
  • Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
  • Providing technical and operational guidance and support to the Facilities Manager and Project Management.
  • Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
  • Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
  • Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
  • Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
  • Execute tasks and lead staff in accordance with Corporate Policy.
  • Build, promote and maintain good customer and vendor relationships.
  • Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
  • Develop and implement quality control programs.
  • Represent company on matters such as business services and union matters.
  • Prepare progress reports and issue progress schedules to clients.
  • Hire and supervise the activities of subcontractors and subordinate staff.
  • Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.
  • Provide assistance for internal or client based audits or inspections as needed.
  • Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
  • Provide oversight and technical guidance to direct reports, as needed.
  • Provide assistance with emerging critical responses, on an as needed basis.
  • Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
  • Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
  • Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments

COMPETENCY REQUIREMENTS

  • Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
  • Advanced analytical and time management skills
  • Understanding of Facility Management processes and standards, either through work experience or qualifications
  • Change Orientation
  • Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
  • Continuous Learning
  • Customer Focus
  • Excellent Communication Skills
  • Problem Solving and Innovation

EDUCATION REQUIREMENTS

  • A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset
  • A trade license may be an asset
  • Experience in the Facility Management industry may substitute for post-secondary education requirements

WORK EXPERIENCE REQUIREMENTS

  • Minimum 3 - 5 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Able to travel within the Greater Toronto Area (GTA)
  • Security clearance requirements: must be able to get reliability or secret clearance

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process

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