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Application Support Analyst

4 months ago

Montréal, Canada Sanimax Full time

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you

The Application Support Analyst position supports and troubleshoots applications, typically working with both end users and developers. The application specialist job description includes helping troubleshoot issues, understanding the organization's business processes, analyzing systems, auditing or verifying data and testing and evaluating. This person must have a professional and proactive work ethic and work well within a team dynamic. The professional should have experience with problem-solving and troubleshooting and be able to organize his/her own workload.

Responsibilities:
Support and troubleshoot technical issues with business applications including Infor M3 Cloud Edition (M3), Zendesk, GuideTi and others;
Maintain global security of applications;
Work closely with business analysts to implement business process improvements;
Actively participate in gathering requirements, analyzing requests, and proposing/defining solutions;
Interact and help support M3 and related systems integrations;
Perform other duties as required.

Skills:
Communication and customer service skills;
Critical-thinking, problem-solving and time-management skills;
Ability to navigate systems;
Configuration management;
Systems analysis;
Willingness to learn and ask questions;
Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules;
Category flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways;
Deductive reasoning - The ability to apply general rules to specific problems to produce answers that make sense;
Fluency of ideas - The ability to come up with a number of ideas about a topic.

Travelling % and description:
Travelling may be required to any of our North American facilities for projects and training purposes;
The percentage of travelling will vary upon the needs of different projects.

Environment :
Occasional evening and weekend work to meet deadlines;
Sitting for extended periods of time;
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components;
Physically able to conduct and participate in training sessions, presentations, and meetings.

Education :
Bachelor’s degree in business or computer science, management information systems or equivalent work experience required.

Experience :
1-3 years’ experience in an application support role, preferably with a cloud-based application focus;
Working knowledge of M3 preferred;
Well-rounded functional knowledge of business processes such as but not limited to order to cash, purchase pay, etc.;
Hands on experience with M3 administration and configuration and 3rd party integrations in complex environments.

Give meaning to your career and help us make a difference: become a transformation champion
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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.
At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer