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Technical advisor

4 months ago

Laval, Canada Le Groupe JLD-Laguë Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

YOU LOVE TO :

Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter,

Manage client requests for maintenance and repairs,

Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished,

Determine the work that is subject to the warrantee,

Consistently inform clients about the necessary work, including cost estimates,

Recommend to the clients preventative equipment maintenance during repairs,

Partake in planning the work schedule of the service department,

Establish invoicing of work orders generated following a service call,

Sell and promote our mechanics services to clients,

At all times, comply with the standards and policies regarding health and safety in the workplace.

YOU HAVE IDEALLY :

A vocational diploma in mechanics or parts,

Experience as a technical advisor in the retail trade,

You are passionate about agriculture, business or the industrial field,

Functional English: an asset in order to serve the English-speaking clientele related to the position;

Verbal communication skills, active listening, understanding of the client’s needs, organized (ability to coordinate many requests simultaneously) and a passion for customer service and sales

WE OFFER :

Group insurance after 3 months of seniority

RRSP with employer participation after 3 months of seniority

4 paid days per year are granted for personal or sick leave

A monthly and annual team bonus plan

An annual amount to purchase new safety boots

Workwear provided by the employer

Corporate discounts for our employees and your family

Ongoing training for our employees offered by our in-house trainer and by John Deere

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family