Technical Advisor

4 hours ago


Laval, Quebec, Canada International Rive-Nord Inc. Full time

International Rive-Nord Inc., a leading heavy truck dealership with over 70 years of experience, is seeking a skilled Technical Advisor to join its evening shift team in Laval.

Key Responsibilities:

  1. Determine customer needs through email, phone, or in-person interactions
  2. Provide cost estimates for necessary work
  3. Collaborate with mechanics in the workshop to ensure timely completion of tasks
  4. Keep customers informed about work progress, deadlines, and additional costs
  5. Offer explanations related to repairs and maintenance services
  6. Inform customers about accessories and additional maintenance needs
  7. Perform other tasks as required to meet customer needs

Requirements:

  1. High school diploma or equivalent
  2. Minimum 1 year of experience in customer service or sales
  3. Strong customer focus and excellent communication skills
  4. Proficiency in Microsoft Office suite
  5. Ability to work independently with minimal supervision
  6. English language proficiency (desired)

Benefits:

  1. Competitive hourly rate (up to $35.00/h) based on experience
  2. Bonus of $2/hour for evening shift work
  3. Collective RRSP with employer participation
  4. Dynamic work environment
  5. Free and accessible parking
  6. And more

Work Schedule:

Evening shift (2:30pm to 11:00pm), 5 days a week


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