Assistant General Manager

2 weeks ago

Mississauga ON, Canada Ontario Racquet Club Full time

Assistant General Manager

Reports To:
Chief Operating Officer (COO)

Summary:

The Ontario Racquet Club (ORC) is seeking a dynamic and experienced Assistant General Manager (AGM) to join the leadership team. Reporting to the Chief Operating Officer, the AGM will play a pivotal role in ensuring the seamless day-to-day operation of the Club. This role involves collaboration with the COO to develop departmental budgets, establish service standards, and address operational challenges. As a key member of our management team, the AGM will be the primary point of contact for member concerns, fostering positive experiences for all members and guests.

Key Responsibilities

  • Operational Leadership:
  • Assist in developing financial and service standards for the Club.
  • Contribute to the ORC’s vision and strategy, ensuring collaboration across departments.
  • Oversee various departments (e.G., housekeeping, aquatics, food services, reception) and ensure smooth operations.
  • Member Engagement:
  • Act as the first point of contact for member complaints and feedback.
  • Ensure a positive and enjoyable experience for members and guests.
  • Financial Oversight:
  • Aid in preparing departmental budgets and monitor expenditures.
  • Ensure COO approval for required expenses.
  • Staff Management:
  • Supervise and support staff with training, guidance, and performance management.
  • Conduct scheduling, monitor activities, and take disciplinary actions as necessary.
  • Facility Management:
  • Inspect Club facilities and services for compliance with health, safety, and licensing regulations.
  • Supervise maintenance activities, including renovations and supply management.
  • Administrative Duties:
  • Prepare written and verbal reports on organizational activities.
  • Coordinate front-office activities and resolve operational challenges.
  • Manage invoices and other administrative tasks as required.
  • Cross-Departmental Coordination:
  • Collaborate with department managers to ensure the successful execution of Club activities.

Qualifications

  • Proven leadership and management experience, preferably in the hospitality, fitness, or private club industry.
  • Obtained the CCM designation or working towards obtaining it
  • Strong financial acumen with experience in budget preparation and expense management.
  • Exceptional interpersonal and communication skills, with a member-first mindset.
  • Ability to manage multiple priorities, think critically, and make sound decisions.
  • Knowledge of health and safety regulations and standards.

Why Join ORC?

The Ontario Racquet Club is one of the most prestigious clubs in the region, offering a welcoming and dynamic environment for members and staff. As the Assistant General Manager, you’ll be part of a passionate team dedicated to delivering exceptional service and experiences.

How to Apply:

Interested candidates are invited to submit their resume and cover letter by December 10, 2024. Applications can be sent to Martina Herling, CCM at mherling@ontarioracquetclub.com (ORC's COO as of Jan 2025)

We thank all applicants for their interest;
however, only those selected for an interview will be contacted.

Ontario Racquet Club is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

Ontario Racquet Club understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, Ontario Racquet Club is committed to working with the necessary parties to make accessibility for all a reality.

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