Client Service Representative

1 week ago

Elmira ON, Canada PIB (Programmed Insurance Brokers Inc.) Full time

Programmed Insurance Brokers Inc. (PIB) a Navacord Broker Partner based in Elmira, ON is searching for a bilingual Customer Service Representative to join our team. As a Group Benefits Customer Service Representative, your objective will be to provide support for our advisors and group clients. You will be responsible for direct client support, advocating on behalf of the client with carriers and supporting the advisor to ensure that we are delivering a superior client experience.
PIB is a leading full-service, multi-line insurance, and financial services agency established in 1980. As a nationally licensed agency with access to a diverse insurance carrier market and investment firms, PIB offers unique insurance solutions and custom financial services that empower our clients with real choices.

No matter the scale of insurance or financial planning needs, be it personal or corporate, PIB is dedicated to helping our clients find tailored solutions. Our services include:
Wealth Management & Financial Planning
Commercial Business Solutions
Group Benefits & Group Retirement Services
Provide ongoing support to Plan Administrators and Advisors by being the lead contact for service and administrative inquiries
Coordinate new plan implementations, plan amendments and carrier changes
Provide our clients with a superior level of service
Aid in the translation and creation of French materials

Energetic, flexible, collaborative, and proactive; a service-oriented team member who can positively and productively impact strategic administration initiatives
Excellent computer skills and proficiency with client management system (EPIC).
Group Benefits Associate (GBA) designation an asset
Fluent in French
A comprehensive employee group benefits package (health, dental, disability, life and travel)
Profit sharing and company pension options
Flexibility within the role, hours, and office locations
Wellness Programs and Social Committee to provide team, family and individual collaboration and culture around strategic goals, fun, wellness, health and lifestyle
Committed to diversity, equity and inclusion

 50,000+Commercial Clients
 ~$60%Commercial
 Our head office is in Elmira, Ontario, with subsidiary offices in London, Chatham, and Bedford, NS. Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities.

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