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Customer Service Representative
3 months ago
Programmed Insurance Brokers Inc. (PIB) a Navacord Broker Partner based in Elmira, ON is searching for a bilingual Customer Service Representative to join our team. As a Group Benefits Customer Service Representative, your objective will be to provide support for our advisors and group clients. You will be responsible for direct client support, advocating on behalf of the client with carriers and supporting the advisor to ensure that we are delivering a superior client experience.ABOUT US:PIB is a leading full-service, multi-line insurance, and financial services agency established in 1980. As a nationally licensed agency with access to a diverse insurance carrier market and investment firms, PIB offers unique insurance solutions and custom financial services that empower our clients with real choices.Our personalized approach, industry expertise, and commitment to integrity have fostered enduring trust and confidence from our clients over the years.No matter the scale of insurance or financial planning needs, be it personal or corporate, PIB is dedicated to helping our clients find tailored solutions. Our services include:Wealth Management & Financial PlanningCommercial Business SolutionsGroup Benefits & Group Retirement ServicesLife Insurance & Living BenefitsHome & Auto InsuranceRESPONSIBILITIES:Provide ongoing support to Plan Administrators and Advisors by being the lead contact for service and administrative inquiriesPrepare and facilitate market studies for new prospects and existing clientsAnalyze proposals from carriers for new prospects and marketingCoordinate new plan implementations, plan amendments and carrier changesCommunicate with carrier partners regarding client issues to have them resolved in an efficient mannerPrepare client facing documents and communicationsProvide our clients with a superior level of serviceAid in the translation and creation of French materialsREQUIREMENTS:To excel in this role, you should possess:Experience in the group insurance industry specifically in employee benefits, preferably 3+ yearsStrong time-management, communication, decision making, client relations, and organizational skillsEnergetic, flexible, collaborative, and proactive; a service-oriented team member who can positively and productively impact strategic administration initiativesExceptional written, oral, and interpersonal skills and the ability to effectively interface with clients, carrier partners, and the PIB TeamStrong attention to detailExcellent computer skills and proficiency with client management system (EPIC).Group Benefits Associate (GBA) designation an assetFluent in FrenchBENEFITS AND PERKS:You will enjoy a very competitive compensation modelA comprehensive employee group benefits package (health, dental, disability, life and travel)Profit sharing and company pension optionsFlexibility within the role, hours, and office locationsWellness Programs and Social Committee to provide team, family and individual collaboration and culture around strategic goals, fun, wellness, health and lifestyleCommitted to diversity, equity and inclusion 2,000+Employees 50,000+Commercial Clients ~$400mmRevenue ~$2.5BillionAnnual Premium 60%Commercial 25%Personal Lines 15%BenefitPIB is an innovative leader in the insurance industry. Our head office is in Elmira, Ontario, with subsidiary offices in London, Chatham, and Bedford, NS. Learn more at: We’d like to hear from you. Please apply to: pib.hr@pib.com.Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.
