Customer Service Representative

3 weeks ago

Elmira ON, Canada PIB (Programmed Insurance Brokers Inc.) Full time

Programmed Insurance Brokers Inc. (PIB) a Navacord Broker Partner based in Elmira, ON is searching for a bilingual Customer Service Representative to join our team. As a Group Benefits Customer Service Representative, your objective will be to provide support for our advisors and group clients. You will be responsible for direct client support, advocating on behalf of the client with carriers and supporting the advisor to ensure that we are delivering a superior client experience.

ABOUT US:

PIB is a leading full-service, multi-line insurance, and financial services agency established in 1980. As a nationally licensed agency with access to a diverse insurance carrier market and investment firms, PIB offers unique insurance solutions and custom financial services that empower our clients with real choices.

Our personalized approach, industry expertise, and commitment to integrity have fostered enduring trust and confidence from our clients over the years.

No matter the scale of insurance or financial planning needs, be it personal or corporate, PIB is dedicated to helping our clients find tailored solutions. Our services include:

  • Wealth Management & Financial Planning
  • Commercial Business Solutions
  • Group Benefits & Group Retirement Services
  • Life Insurance & Living Benefits
  • Home & Auto Insurance

RESPONSIBILITIES:

  • Provide ongoing support to Plan Administrators and Advisors by being the lead contact for service and administrative inquiries
  • Prepare and facilitate market studies for new prospects and existing clients
  • Analyze proposals from carriers for new prospects and marketing
  • Coordinate new plan implementations, plan amendments and carrier changes
  • Communicate with carrier partners regarding client issues to have them resolved in an efficient manner
  • Prepare client facing documents and communications
  • Provide our clients with a superior level of service
  • Aid in the translation and creation of French materials

REQUIREMENTS:

To excel in this role, you should possess:

  • Experience in the group insurance industry specifically in employee benefits, preferably 3+ years
  • Strong time-management, communication, decision making, client relations, and organizational skills
  • Energetic, flexible, collaborative, and proactive; a service-oriented team member who can positively and productively impact strategic administration initiatives
  • Exceptional written, oral, and interpersonal skills and the ability to effectively interface with clients, carrier partners, and the PIB Team
  • Strong attention to detail
  • Excellent computer skills and proficiency with client management system (EPIC).
  • Group Benefits Associate (GBA) designation an asset
  • Fluent in French

BENEFITS AND PERKS:

  • You will enjoy a very competitive compensation model
  • A comprehensive employee group benefits package (health, dental, disability, life and travel)
  • Profit sharing and company pension options
  • Flexibility within the role, hours, and office locations
  • Wellness Programs and Social Committee to provide team, family and individual collaboration and culture around strategic goals, fun, wellness, health and lifestyle
  • Committed to diversity, equity and inclusion

 2,000+Employees

 50,000+Commercial Clients

 ~$400mmRevenue

 ~$2.5BillionAnnual Premium

 60%Commercial

 25%Personal Lines

 15%Benefit

PIB is an innovative leader in the insurance industry. Our head office is in Elmira, Ontario, with subsidiary offices in London, Chatham, and Bedford, NS. Learn more at: We’d like to hear from you. Please apply to: pib.hr@pib.com.

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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