Senior Courseware Consultant

4 weeks ago

Ottawa, Canada NTT DATA Full time

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Senior Courseware Consultant to join our team Remote based anywhere in Canada.


Role Responsibilities:

  1. Develop and conduct Training Needs Analysis (TNA).
  2. Provide recommendations to BPM on the best learning approaches based on TNA results or other project or performance results analysis.
  3. Develop design plan following adult learning principles and model such as ADDIE and User Experience (UX) design principles.
  4. Liaise with Process Area Owners (PAOs), Service Line (SL) and other internal stakeholders for validation and approval of Design and develop training packages and training plans.
  5. Collaborate with the team in the UX design sessions with the users.
  6. Propose a training solution that takes into account accessibility (i.e. to ensure that the training is accessible to employees with disabilities, injuries and/or ergonomic requirements, or those who require access to systems, programs, information, computers and computer resources).
  7. Work with BPM Training to describe training program curriculum including:
  • Learning path.
  • Define the characteristics of the learner.
  • Establish integrated instruction and learning strategies.
  • Specify instructional strategies.
  • Specify the learning content and establish course outlines; and
  • Assist in producing course guidelines as required.
Develop training solutions and materials related to the BMC ITSM tool respecting the internal processes in place.
  • Micro-learning tools such as: how to videos, job aids, knowledge article (when required), Q&As.
  • On-line self-paced training using authoring tools such as: Articulate, Adobe Photoshop, Vyond, etc.
  • Virtual instructor-led (VILT) training content.
  • Other type of training material as required.
Ensure quality assurance of the training material by:
  • Testing with the users as required in both official languages.
  • Testing in the UAT or Training environment as required.
  • Reviewing and correcting the training content prior to send for quality assurance control function.
Collaborate in the review of performance issues including:
  • Analyzes based on evaluation results and learning needs analysis.
  • Analyse tasks by role and identify performance gaps.
  • Find solutions and make recommendations.
Assist with the production of accessible instructional materials in accordance with accessible documents including:
  • Identify accessible requirements and identify sources of accessible formats.
  • Produce accessible teaching materials.
  • Submit accessible training materials to ensure compliance with prescribed accessible standards and client requirements and revise as necessary.
  • Evaluate accessible instructional materials to determine whether they can be converted in whole or in part for eLearning.

Mandatory Qualifications:

  1. Must demonstrate, 10+ years of cumulative experience, within the last 12 years (Oct 2012 - Oct 2024) working as Courseware Developer.
  2. Government of Canada issued security clearance at the Reliability level or the ability to obtain a Reliability clearance.
  3. Experience working with BMC Remedy software/tools/ applications/ solutions/ products.
  4. Must demonstrate, that within the timeframe of experience, you have experience performing tasks similar to those listed below for a minimum of six cumulative months of experience per task:
  • Perform needs assessment/analysis for training purposes.
  • Plan and monitor training projects.
  • Perform job, task, and/or content analysis.
  • Recommend instructional media and strategies.
  • Develop training materials and conduct training courses through a variety of mediums (on-line, in-class, self-paced, or other acceptable teaching methodologies).
  • Communicate effectively by visual, oral, and written form with individuals, small groups, and large audiences.
  • Develop performance measurement standards with criterion-referenced, performance-based objectives.
Must demonstrate a minimum of 1 year of cumulative experience in each of the identified requirements as indicated below:
  • Experience developing and coordinating training plans and logistics for training delivery.
  • Delivered a training course of 3 or more days using a virtual format.
  • Experience working with end users, subject matter experts, and/or business analysts to design and develop user documentation and instructional materials for an ITSM Tool.
  • Experience managing documentation development for an ITSM Tool.
  • Experience developing learning packages and documentation using automated tools.
  • Developing and delivering knowledge transfer sessions on the BMC ITSM application.
  • Experience creating documents and simulations.

About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.


NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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