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Work-from-Home Customer Success Advocate

3 months ago

Neepawa, Canada Neo Financial Full time

Gig Description

Rôle
Notre équipe d’expérience client est un groupe de personnes très performantes qui travaillent dans un environnement extrêmement collaboratif pour veiller à l’avancement de nos systèmes et à une expérience de la plus haute qualité. Pensez-y de la manière suivante : lorsque la personne à laquelle vous tenez le plus au monde communique avec nous pour demander de l’aide, quel type d’expérience voudriez-vous qu’elle ait? Voilà C’est ce que notre équipe s’efforce de créer pour toute notre clientèle. Oui, nous faisons partie d’un établissement financier, mais au sein de cette équipe, nous créons de la valeur au moyen d’interactions et non de transactions.

Ce que vous allez faire :

Être le premier point de contact avec la clientèle de Neo (actuelle et future) pour notre gamme de produits complète et communiquer avec elle au moyen d’une multitude de canaux, y compris par clavardage et au téléphone.

Prendre la responsabilité de la relation en transformant les interactions en conversations fructueuses qui donnent à la clientèle l’impression de parler à un proche.

Utiliser sa passion pour les produits de Neo pour éduquer et aider la clientèle à trouver des solutions à long terme pour ses besoins.

Absorber les connaissances comme une éponge et en apprendre plus sur le paysage financier.

Experience/Skills

Ce que nous recherchons :

Avoir au moins d’une année d'expérience dans un rôle axé sur la clientèle, que ce soit en personne ou en ligne. Avoir un esprit d’analyse et aimer trouver des solutions innovantes aux problèmes de la clientèle. Aimer apprendre de nouvelles technologies et avoir l’habitude de partager ses connaissances avec les autres. Prendre plaisir à être en compétition avec soi-même en cherchant des occasions d’apprendre et en trouvant de nouveaux défis à relever. S’efforcer d’atteindre les objectifs de performance et de productivité. Comprendre l’importance d’offrir plus de valeur à la clientèle au moyen de services supplémentaires qui répondent à ses besoins.

Operating Hours

Heures d ’ ouverture

Lundi-dimanche (y compris les jours fériés)  

De 7 h à 20 h (heure normale des Rocheuses)  

*These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of  20  hours   each week  on all schedules

Mandatory Requirements

Exigencies obligatoires

Doit parler couramment l’anglais et le français.  

Doit être en vidéo-conférence pendant toute la durée de la formation (2 semaines).  

Doit réussir la vérification des antécédents et du crédit.  

Doit assister à tous les programmes de formation et la période d’incubation pour réussir la formation.  

Training Information

Duration

80 Hours

Price

$79.99  CAD

Course Details

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