Support Engineer

3 days ago

Vancouver BC, Canada Apex Systems Full time

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with deep knowledge in database (MySQL/Postgres), basic level understanding of Azure SQL Services and knowledge on Azure SQL Managed Instance, to place at our client, a multinational technology corporation.Client: Multinational technology corporationTerms: Until 6/30/2024 (with strong possibility to extend to 18-month total contract length)Location: Hybrid – 2-3 days on-site required Language Requirement: English and JapaneseApplication Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at tkurucz@apexsystems.com. Please reference Request ID: 2045807 – Support Engineer.OverviewWe are seeking a Support Engineer to support our client’s database support team.Qualifications: Administration support for SQL databases and/or Azure Cloud-based.Must have knowledge of basics of Azure and SQL,Hand on experience in production support with Database experienceExperience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.Excellent understanding of Database concepts and deployments.Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.Experience working in a team environment, managing a diverse workload.Ability to work independently, be adaptable to change and varied working hours.Ability to take quick decisions, like when to escalate a ticket to next level.Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.Excellent Communication Skills - verbal, listening, and written (including technical writing).Passion for technology, lifelong learning and professional development.Experience in one or more of these areas desirable:Experience supporting Azure or other cloud-based solutions.Microsoft certifications in data platform or Azure technologiesExperience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,Basic Networking, Storage and Platform troubleshooting skills.Nice-to-Have Excellent Communication SkillsLogical approachIncident ManagementCustomer Handling SkillsProblem Solving ApproachLearning MindsetTop “Must Haves” Minimum 2+ years experience with deep knowledge in database (MySQL/Postgres)Minimum 2+ years experience with basic level understanding of Azure SQL ServicesMinimum 2+ years experience with knowledge on Azure SQL Managed InstanceLanguage requirement: English, Japanese*The ideal resume would contain multiple years of experience with support engineering, troubleshooting, and is well articulated both on paper and in person.

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