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Support Engineer

2 months ago

Vancouver, Canada Apex Systems Full time

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with deep knowledge in database (MySQL/Postgres), basic level understanding of Azure SQL Services and knowledge on Azure SQL Managed Instance, to place at our client, a multinational technology corporation.


Client: Multinational technology corporation


Terms: Until 6/30/2024 (with strong possibility to extend to 18-month total contract length)


Location: Hybrid – 2-3 days on-site required


Language Requirement: English and Japanese


Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at tkurucz@apexsystems.com. Please reference Request ID: 2045807 – Support Engineer.


Overview


We are seeking a Support Engineer to support our client’s database support team.


Qualifications:

  • Administration support for SQL databases and/or Azure Cloud-based.
  • Must have knowledge of basics of Azure and SQL,
  • Hand on experience in production support with Database experience
  • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
  • Excellent understanding of Database concepts and deployments.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.
  • Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
  • Experience working in a team environment, managing a diverse workload.
  • Ability to work independently, be adaptable to change and varied working hours.
  • Ability to take quick decisions, like when to escalate a ticket to next level.
  • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Passion for technology, lifelong learning and professional development.
  • Experience in one or more of these areas desirable:
  • Experience supporting Azure or other cloud-based solutions.
  • Microsoft certifications in data platform or Azure technologies
  • Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
  • Basic Networking, Storage and Platform troubleshooting skills.

Nice-to-Have

  • Excellent Communication Skills
  • Logical approach
  • Incident Management
  • Customer Handling Skills
  • Problem Solving Approach
  • Learning Mindset


Top “Must Haves”

  1. Minimum 2+ years experience with deep knowledge in database (MySQL/Postgres)
  2. Minimum 2+ years experience with basic level understanding of Azure SQL Services
  3. Minimum 2+ years experience with knowledge on Azure SQL Managed Instance
  4. Language requirement: English, Japanese

*The ideal resume would contain multiple years of experience with support engineering, troubleshooting, and is well articulated both on paper and in person.