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Sales Consultant

2 months ago

Belleville, Canada Belleville Dodge Full time

Summary

Have you worked in the hospitality industry or background in customer service ?, if so we want to speak with you We are a family owned business that are here to help our staff learn and excel in the automotive industry.

The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.

The Details

Develop Strong Relationships with Customer and continue to develop the Relationship:

  • Greet customers in a prompt, friendly and courteous manner.
  • Listen to customer needs and take action.
  • Assist customers in understanding the offering and then selecting an appropriate vehicle.
  • Create a customer base through effective contact methods that work for the customer.
  • Keep detailed records of all interactions with customers.
  • Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
  • Make prospecting calls and follow-up with customer within specific time-frames.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Excellent verbal communication.
  • Excellent customer service skills including listening and the ability to impact and influence others.
  • Organized and an attention to detail with the ability to document customer needs.
  • Flexible and open to change; take on special tasks as needed.
  • Ability to manage customer complaints and to solve difficult problems.
  • Results Oriented and Accountable.
  • Holds a valid driver’s license.
  • Able to operate manual and automatic transmissions.
  • Basic computer skills and knowledge of Microsoft Office

Education & Experience

  • Minimum High School Diploma or Equivalent.
  • College certificate or additional courses would be an asset.
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