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Post Office Manager

3 months ago

Eastern Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

  • Leads by example and ensures that Post Office staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring
  • Ensures Post Office cashiers comply with all Store Standards
  • Trains employees in job functions and provides on-going coaching and instructions
  • Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

  • Ensures exceptional customer service is provided beyond expectation
  • Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION:

  • Ensures all loss prevention systems and procedures are performed according to Standards
  • Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

  • Planning, Judgement and Decision Making
  • Independent thinking and decision making when dealing with issues related to customer’s requests
  • Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

  • Experience with retail and cash handling
  • Superior interpersonal skills
  • Efficient time management ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Commitment to providing exceptional customer service

WORKING CONDITIONS:

  • Ability to work flexible shifts which may include nights and weekends
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