Front Desk Manager

2 weeks ago


Burlington, Canada Massage Envy Franchising, LLC Full time

The Front Desk Manager will supervise the front desk staff, manage all front-end duties, and provide excellent customer service to our guests. As the first face our clients see when they enter our location, you must be friendly, informative, welcoming, and be able to handle questions, complaints, and scheduling.

Supervisory Responsibilities:
  • Serve as a role model and leader to the front desk team; showing exemplary customer service and promotion of the Wellness Program.
  • Identifying areas opportunity in performance and recommend tools and sales training to optimize performance of front desk sales team.
Duties/Responsibilities:
  • Provides leadership to the front desk team.
  • Motivates and encourages team to ensure monthly sales goals are met.
  • Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
  • Provides excellent customer service by greeting guest upon arrival, scheduling services, answering phone calls, addressing client questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone.
  • Promote total body care by educating clients on new and expanding services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Assist Member Outreach Coordinator with member retention through outreach via phone, letter, and email.
  • Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
  • Upholds all Massage Envy core values.
  • Protects workplace culture by recognizing and supporting team goals, while building positive relationships with team members.

Benefits you'll love

Serious self-care, from your hands to your head

If your body doesn't work, you can't work on bodies. And when massage is your calling, you don't want anything to put it on hold. A self-care program is available to help you keep your body working and mental wellness resources to help you keep your mind as strong as your hands.

Ongoing education to build your skills

As a massage therapist, your learning continues long after graduation day. Take advantage of a rotating library of free continuing education and training to satisfy your thirst for knowledge without wringing out your bank account.

Your hands (and arms and elbows) are your most important tools, but they don't have to be the only tools in the treatment room. From new services like Total Body Stretch to exciting enhancements like Rapid Tension Relief and CyME Boosts, you've got more ways than ever to keep bodies working.

Appreciation for everything you do

There is no Massage Envy without massage therapists. To celebrate all you do, the Massage Envy Therapist of the Year award program was created.

#J-18808-Ljbffr
  • Front Desk Manager

    2 weeks ago


    Burlington, ON, Canada Massage Envy Franchising, LLC Full time

    The Front Desk Manager will supervise the front desk staff, manage all front-end duties, and provide excellent customer service to our guests. As the first face our clients see when they enter our location, you must be friendly, informative, welcoming, and be able to handle questions, complaints, and scheduling. Supervisory Responsibilities: Serve as a...


  • Burlington, Canada Halton Waldorf School Full time

    FRONT DESK COORDINATOR Front Desk Coordinator Responsibilities - Greet and check-in students, parents, and visitors - creating a positive atmosphere - Daily student attendance management - calling parents, informing teachers - Daily bus and after-care attendance management - Bus program - liaison with drivers - Summer camp administrative support - Maintain...

  • Front Desk Agent

    1 month ago


    Burlington, Canada Vrancor Full time

    **POSITION AVAILABLE: Front Desk Agent** **REPORTS TO**:Front Desk Manager** **LOCATION: Waterfront Hotel Downtown Burlington** **ADDRESS: 2020 Lakeshore Road Burlington, ON L7R 4G8** At the Waterfront Hotel Downtown Burlington, our role is to provide top notch service. We have perfected the extended-stay experience to ensure a “home away from home”...


  • Burlington, Canada Hair Xtacy Salon Full time

    We are currently seeking a highly organized and personable front desk coordinator to join our team. As the first point of contact for our clients and visitors, the front desk coordinator plays a crucial role in creating a positive and welcoming environment for all who enter our office. **Responsibilities**: - Answering phones - Greeting visitors -...

  • Front Desk Agent

    1 month ago


    Burlington, Canada Splitsville Entertainment Burlington Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Burlington, Canada Roseland Volkswagen Full time

    Roseland Volkswagen is hiring a front desk receptionist. Our receptionist is responsible for welcoming customers to the dealership, greeting and directing customers over the phone, daily bank deposits, as well as basic accounting and general office administrative duties. Our company is looking for a customer focused individual who is passionate about...


  • Burlington, Canada Movement Therapy Full time

    **Movement Therapy**: - located in Burlington, Ontario, is a growing multidisciplinary clinic seeking a Front Desk Receptionist/Administrator. We offer a variety of services including: Physiotherapy, Chiropractic, Registered Massage Therapy, Naturopathy, Athletic Therapy, and Personal Training. This is a great opportunity for a front desk receptionist to...


  • Burlington, Canada Keora Aveda Salon Full time

    Provide great customer service to a large clientele - Schedule and coordinate stylists' day to optimize their productivity - Maintain and manage the cleanliness of the retail space and office - Collecting payment from guest and booking appointments - Promote and sell Aveda products - Greeting and welcoming guests; offering a beverage and showing them the...


  • Burlington, Canada Elite M.D. Developments Full time

    We are seeking a professional and friendly Receptionist / Front Desk Administrator to join our team. This role involves a high level of interaction with clients, visitors, and internal staff, and will be the first point of contact for anyone coming into our office or calling in. **Responsibilities**: - Greet and welcome guests as soon as they arrive at the...

  • Front Desk Personnel

    1 month ago


    Burlington, Canada S&M Spalon Burlington Lakeside Full time

    Full time position. Rate of pay: $16.55 to start - 15 day trial - then it would go up based on demonstrated ability. 30 hours a week. Monday to Friday shifts available including weekends. Must do 2 Saturdays and 2 Sundays per month. About Us: We currently have 2 locations, one in Mississauga, we are opening a new location this month in Burlington. We need 1...

  • Front Desk Agent

    1 month ago


    Burlington, Canada Emerald Hotel and Suites Full time

    Looking for a Front Desk Agent for a Hotel. 3-4 days a week. **Job Type**: Part-time **Salary**: From $15.50 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Burlington, ON: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred) Work Location: In person


  • Burlington, Canada Admiral Inn Burlington Full time

    The Admiral Inn Burlington is seeking an energetic, self-motivated individual to join our team! The Night Auditor is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task and prioritizes with excellent follow up skills and customer service. Responsibilities are: but not limited to: *Greeting guests and...

  • Front Desk Agent/host

    1 month ago


    Burlington, Canada Splitsville Entertainment Burlington Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Burlington, Canada Roseland Volkswagen Full time

    Roseland Motors is hiring a front desk receptionist. Our receptionist is responsible for welcoming customers to the dealership, greeting and directing customers over the phone, daily bank deposits, as well as basic accounting and general office administrative duties. Our company is looking for a customer focused individual who is passionate about building...


  • Burlington, Canada Roseland Volkswagen Full time

    Roseland Motors is hiring a front desk receptionist. Our receptionist is responsible for welcoming customers to the dealership, greeting and directing customers over the phone, daily bank deposits, as well as basic accounting and general office administrative duties. Our company is looking for a customer focused individual who is passionate about building...


  • Burlington, Canada Burlington Natural Health Centre Full time

    Busy multidisciplinary chiropractic clinic in Burlington looking to hire a chiropractic assistant/receptionist. Applicants must be enthusiastic, sociable and detail oriented. Experience an asset but not necessary. Position will start as part time with transition to approximately 30-40 hours per week by August 2023. Send Resume to **Job Types**: Full-time,...

  • Front Desk Agent/host

    4 weeks ago


    Burlington, Canada Splitsville Entertainment Burlington Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...

  • Spa Front Desk Sales

    1 month ago


    Burlington, Canada Hand & Stone - Burlington Full time

    **Benefits**: - Dental insurance - Employee discounts - Flexible schedule - Health insurance - Opportunity for advancement - Training & development The Burlington location is seeking a mature individual who does not shy away from every** sales** opportunity, as well as someone who is passionate about health and well-being, and who has intuitive customer...

  • Front Desk Agent

    1 month ago


    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Key Accountabilities** - Provide personalized, warm, sincere and exceptional guest service at every given opportunity. - Use Guest Name and anticipate of each guest needs at every opportunity - Assist guests with check-in and check-out, warmly welcoming them to the property and promoting repeat stays. - Secure payment according to hotel policy - Ensure...

  • Spa Front Desk Sales

    2 months ago


    Burlington, Canada Hand & Stone - Burlington Full time

    **Benefits & Perks**: - Competitive pay structure that includes commissions and incentives on top of hourly wage - Discounts on products and services - Flexible Schedule to fit your life; part time and full time hours available - Group insurance benefits for full time employees - Professional clean work environment - Engaging, friendly and supportive...