Business Development Manager

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, and The Burger Priest. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

Recipe is looking for the Business Development Manager (BDM), who is accountable for key performance measures including sales, margin and restaurant P&L’s within their region. The BDM is a restaurant’s primary point of contact and is responsible for partnering with Franchise Partners and Store Managers to develop and facilitate the required capabilities to deliver results within their assigned restaurants. This includes influencing and providing coaching to achieve desired business results, talent and people development and operational results. The BDM leverages the monthly Restaurant Scorecards that provides a snapshot of the overall health of the restaurant, including guest satisfaction scores, financial health, food safety, training participation, and much more. The BDM also conducts Restaurant Operations Evaluation (ROE) and reviews Steritech, IT and other audits and provides insights and tools to coach the Franchise Partner/Store Manager to drive their business results. The BDM facilitates and coaches the development of action plans in partnership with the Restaurant Owner/Store Manager to improve Operational Performance and Food Safety. The BDM is a Guest experience leader and is responsible for ensuring that the brand’s standards are executed consistently across the network with particular attention to underperforming restaurants to ensure “every Guest leaves happy” in their region.

What you will do in this role:

• Spend time in restaurants during key times to observe the overall execution and ambiance. Deliver coaching, feedback and engage with Guests to assess overall satisfaction with product, service, value and ambiance
• Establish and build a trusting relationship with Franchise Partners by conducting purpose driven restaurant visits to improve business results across all 4 pillars - People, Food, Planet, Governance - and including Developing People
• Ambassador for Operational Excellence - lead and otherwise champion the delivery, execution and adoption of Recipe Food Safety & Quality standards in stores
• Act as the representative for Recipe in the investigation and resolution of high care customer complaints including liaison with complainants, Recipe Food Safety team and store operations team to ensure matters of complaint are appropriately escalated, investigated and resolved to customer satisfaction
• Coach Corporate and Franchise Partners in the moment to educate and inspire a change in behaviour. Communicate and share brand standards and available resources that assist the Franchise Partner to remedy the gaps
• Communicate and share brand standards and available resources that assist the Franchise Partner or Store Manager to remedy the gaps while conducting your audit
• Complete 1 Business Plan per year per store
• Evaluate Restaurant Scorecard and identify gaps to coach Franchise Partner/Store Managers to ensure continuous improvement
• Conduct Operational Blitz as set forth by leadership. Identify gaps, opportunities and determine root causes in operating standards to ensure overall Guest satisfaction. Share the results with the Franchise Partner
• Establish clear business goals and financial targets with Franchise Partner/Store Manager
• Engage in two-way communication with timely and effective follow-up for Franchise Partner/Store Manager to deliver on all requirements with a sense of urgency
• Liaise between Restaurant Owner/Leader and brand leadership team to ensure identified issues that are negatively impacting GE metrics are communicated
• Lead all areas of new restaurant openings and renovations and ensure that new restaurants reach their business goals
• Visit restaurants on the frequency required by the restaurant segmentation model
• Orchestrate involvement of subject matter experts and resources to facilitate improved restaurant capability
• Communicate and influence store level buy-in of restaurant ready marketing plans and programs; initiate where required, local store marketing
• Coach and develop restaurant leaders to deliver perfect Guest experiences and on their individual development plans for corporate and franchised locations
• Coach Restaurant Leaders to provide developmental feedback to increase leadership capability within the restaurants
• Ensure that the region is fully staffed with the right people
• Follow up to ensure Franchise Partners who are enrolled in the management training program are progressing on track as per the schedule and measure the competence of the Franchise Partner at the critical checkpoints to flag potential gaps/issues
• Ensure that tasks pertaining to eLearning are accessible to the associates and completed to promote ongoing growth and development
• Ensure compliance with the employment standards, human rights, health and safety and WHMIS within the region
• Ensure effective implementation and compliance of the Steritech and Pest Control Programs
• Support stores with their local and community store marketing initiatives to improve community engagement

What we are looking for from you:

• University degree or college diploma in restaurant and hospitality management an asset but not required
• Minimum of 5 years of restaurant management experience
• Bilingual - English/French
• Able to build trusting relationships with others
• Have clear vision and intention as a leader, and resolve conflict
• Facilitate meetings and listening well to the others
• Manage regional talent and mobility for future succession planning and grow talents within the company
• Know restaurants business fundamentals
• Advising and consulting to Franchise Partner/Store Manager
• Great time management, drive for results, and professional communication
• Advanced knowledge of new restaurant opening procedures and renovation process
• Knowledge on budgeting process
• Intermediate knowledge of Franchise Agreements and Partnerships
• Work with all brand functions such as Operational Excellence, Operational Effectiveness and Training, Marketing, and Culinary

What’s in it for you?

• You’d be joining a close-knit, innovative team of creative and energetic go-getters
• You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• A welcoming, fun and safe work environment founded on respect
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com.