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YFS Asset Performance Representative

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North York, Canada YAMAHA MOTOR CANADA LTD. Full time

SUMMARY OF RESPONSIBILITIESMitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.KEY DUTIES & RESPONSIBILITIESComplete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.Complete skip tracing to locate customers who are avoiding contact.Identify and escalate potential loss scenarios at an early stage to mitigate loss exposureCollaborate with team members to optimize department efficiency and the customer experience.EDUCATION REQUIREMENTS AND/OR EXPERIENCE REQUIREMENTSDegree/Diploma: Minimum – 3 Year DiplomaProgram of Study: GeneralYears of Experience: 3 to 5 yearsType of Experience: Collection role for asset-backed loansSKILLS & ABILITIESPrevious late stage collections experienceSuperior organizational skillsStrong negotiation skillsHigh emotional IQTeam playerEffective written and verbal communication skillsStrong analytical skillsMust be able to work the following rotational shifts and select Saturdays: 10:00 AM to 6:00 PM and 1:00 to 9:00 PMBilingual (English and French) is an assetYamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For certain roles, a credit check is required.