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Senior Claims Assessor
4 months ago
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Area of Expertise: Customer Services & Claims
Job Type: Full-Time
Employment Type: Temporary
ID: 48752
Job Purpose: The main tasks of the role are to define company’s liability (assessment) according to contractual provisions. The Senior Claims Assessor is responsible for processing claims received and allocation of recoveries, managing a portfolio of claims and maintaining an appropriate service level per segment which supports customer satisfaction objectives. He/she analyzes and reviews claims for accuracy, completeness and eligibility, and prepares and maintains reports and records for processing.
Key Responsibilities/What You Do:
- Review and analyze claim submission for validity and coverage analysis to determine /assess liability to the company
- Carry out all checks relating to policy conditions, risks information and debt aspects
- Require, if necessary, additional documents / information directly to the policyholder/ broker
- Inform the policyholders/ brokers of the status of the claim (assessed, settled),
- Handle possible appeals (complaints) from the policyholders/ brokers
- In case of non - inclusive collection, liaise with Collections to assess policyholders’ collection efforts and compliancy with obligations under policy
- Answer Collections requests/ authorizations
- Strictly enforce the policy wording and reach out to MMCD for commercial considerations
- Apply commercial gestures decided by Commercial department and liaise with Commercial in case of contractual question.
- Develop and maintain good relationships with policy holders and brokers by understanding their business and responding promptly to their questions
- Manages Claims Helpdesk inbox
- Manages International cases – exports collection. Conduit between BBU and clients
- Compass/IMX/ATO testing requirements
- Financial dispositions of payments from debtor via cheque or wire method
- Review micro-strategies reports for C&C for internal and external users
Key Requirements/What You Bring:
- Bachelor’s Degree in Business Administration or a relevant field.
- 5-10 years ’ experience in claims assessment with insurance company
- Excellent communication skills in French and English, both spoken and written
- Strong working knowledge of Excel, Work and PowerPoint
- Excellent knowledge of policies, contract law and local insolvency
- Excellent knowledge of claims settlement processes and systems
- Excellent knowledge of collections process
- Excellent knowledge of quality standards and claims and collection operational guidelines
Key Benefits/What We Offer:
- Hybrid and flexible working model
- Pension Plan
- Employee Stock Purchase Plan
- Paid time off
- Employee Recognition & Rewards
- And much more…
Allianz Trade in Canada, welcomes all applicants with disabilities and accommodations are available upon request.
Allianz Trade in Canada, is an equal opportunity employer that does not discriminate on the basis of; race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.
We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.
Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
