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Senior Claims Advocate

3 months ago

Montreal, Quebec, Canada Marsh Full time

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

Marsh is seeking a candidate for the following position:


Senior Claims Advocate

What can you expect?

  • Marsh is seeking a senior claims advocacy professional to join our Montreal Claims Team.
  • Marsh is willing to consider residency in various jurisdictions across Eastern Canada.
  • The Senior Claims Advocate is responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims.
  • Reporting directly to the Eastern Claims Leader, this position requires a professional with substantial experience in client claims advocacy, insurer claim examination and or third party claim adjusting.
  • This individual will be technically focused and able to drive initiatives to handle complex claims across multiple lines of insurance.
  • In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire

What is in it for you?

  • Work for a global company with excellent benefits and a dynamic culture.
  • Excellent growth/advancement opportunity.
  • Work with collaborative successful colleagues who truly care about the work and each other while maintaining work life balance.

We will count on you to:

  • Having ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.
  • Analyzing loss details to determine appropriate policies and coverage.
  • Driving the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.
  • Interacting closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.
  • Having a strong focus on clients and providing value-add claim services
  • Working closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.
  • Providing support to Broking teams by participating in the creation of client specific claim protocols.
  • Monitoring insurer responses to reported claims and engaging with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.
  • Liaising and working closely with other claims team members to develop claim management best practice.
  • Drafting communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.
  • Building relationships with key stakeholders both internally and externally.
  • Providing technical claim assistance, leadership and mentoring to colleagues.

What you need to have:

  • Minimum 7 years' experience in a commercial claims environment either at the adjustor, carrier, legal or brokerage level
  • University degree or College certification
  • CIP, CAIB, CRM, LL.B, all assets
  • In-depth understanding of relevant insurance law and claim litigation procedures
  • Direct involvement with large, complex, casualty and property losses
  • Strong carrier relationships and detailed knowledge of insurance market claim procedures
  • Claim Adjusting license (AMF)

What makes you stand out:

  • Motivated, independent, self-starter capable of working in a dynamic, fast paced team environment
  • Technically strong in all lines of Property & Casualty insurance
  • Excellent written, presentation and communication skills
  • Strong negotiation skills and ability to develop claim strategies
  • Works well under pressure and is accountable for deliverables
  • Ability to build strong professional relationships
  • Understanding of risk and mitigation strategies
  • Proficient in Microsoft office applications

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.