Director of Operations

4 weeks ago

Edmonton, Canada dentalcorp Full time
Who you are

You are an innovative, service-oriented operator who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced operator looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners, and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute to the success of one of Canada’s Best Managed companies.

This is a remote position, and you will be responsible for travelling within the province of Alberta approximately 3 to 4 days a week. Reporting into the Vice President, Operations, you will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best-in-class patient care, and are driven by excellence.

You thrive in a high-growth environment

- You adapt quickly to change

- You’re a subject matter expert in your field and can influence others

- You’re customer service oriented

Responsibilities
  1. Primary relationship manager and support contact to assigned practice network
  2. Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
  3. Develop and implement action plans for each practice
  4. Identify and implement operating efficiencies and opportunities that:
    1. Optimize patient care & experience
    2. Grow revenues and profitability
    3. Drive engagement for practice level staff
    4. Ensure practices are physically maintained to set standards
  5. Identify opportunities to foster relationships and synergies across assigned practice network
  6. Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
  7. Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (central operations team) through the execution and/or implementation of new programs
  8. Mentor, develop, and lead a team of Regional and Practice Managers
What we're looking for

- Experience in an entrepreneurial environment

- Proven ability to drive sustainable, measurable, and profitable growth through rigor around financial and operating KPIs and metrics

- Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels

- Proven ability to execute large-scale projects involving numerous stakeholders

- Strong organizational and time management skills and ability to manage numerous projects simultaneously

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply; however, only those selected for an interview will be contacted.

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