Regional Vice President, Canada
3 weeks ago
Title: Regional Vice President, Canada (Based in Toronto)
REPORTS TO: Executive Vice President, Retail and Wholesale, North America
JOB PURPOSE:
The Regional Vice President, Canada will have supervisory responsibility for all Christian Dior Boutiques in the Canada Region. The current perimeter oversees 6 Boutiques total, with 3 based in Toronto, 1 in Montreal, and 2 in Vancouver.
This role is responsible for developing further Dior presence and positioning in Canada, achieving sales targets and other business KPIs, delivering exceptional client experiences, optimizing retail operations, and enhancing the organization's talent. They understand and analyze competition, local environments and market trends and ensure business strategies are developed to maximize the opportunities.
Responsibilities include managing all aspects of the business, including but not limited to, sales, operations, merchandising, client development, staffing, profit and loss, budgets and Human Resources.
The Regional Vice President, Canada is a role model and leader and must solve problems, make informed decisions and manage the workforce and their time wisely in order to achieve maximum results, ensuring the highest level of client service throughout the Boutiques. They inspire to build trustworthy and collaborative working relationships with store leaders through qualitative and consistent one to ones and store visits. They cultivate a client centric environment, centered around relationship development, retention, and sales contribution.
They develop the best-in-class teams by supporting store leaders with consistent coaching, identify their development needs, and utilize key business partners to elevate their performance. They also maintain a pulse on talent in all markets, and support store leaders with talent mapping and calibration to build a strong local network and establish an external talent bench. They cultivate a work environment that is diverse, equitable, and inclusive, and ensure that the uniqueness of each employee is respected.
Job responsibilitiesTASKS & RESPONSIBILITIES:
STRATEGIC PLANNING:
- In close partnership with the EVP, Retail and Wholesale North America, define the strategy for the Canada region and how it supports the overarching strategy for the Americas zone.
- Pro-active awareness of competitive landscape in the region.
BUSINESS DRIVE:
- Drive like-for-like growth for the region and achieve Budget / Revised targets for each boutique.
- Precisely identify key factors driving individual boutique performance, and action planning to address challenges for each boutique.
- Strategic planning of business for each individual boutique of their region and priority categories.
- Identify opportunities and work with appropriate department(supply chain, merch, training, etc).
- Increase conversion in each boutique and grow UPT / cross-sell in each boutique.
- Prepare for and deliver results for collection launches and local events.
CLIENT EXPERIENCE:
- Deliver best-in-class client experience, set expectations with each boutique and ensure those expectations are met.
- Animate Client Development strategy by providing stores with clear objectives, driving key Client Development KPIs through structured tracking, and supporting stores with action plans based on data analysis.
- Explore initiatives and propose new ideas to recruit clients and maximize the local market potential.
- Reach targets for NPS and CX for each boutique.
OPERATIONAL EXCELLENCE:
- Inventory and shrink targets to be met in each boutique.
- Ensure teams are respecting all defined rules and procedures, and store environment is neat and tidy, both front and back of house.
STORE OPENINGS:
- Actively participate in store openings/relocations.
- Ensure all resources needed and liaise with other corporate partners when needed and in a timely manner.
FINANCIAL RESPONSIBILITY:
- Reach P&L targets of each boutique and ensure they are all contributing to overall zone profitability.
- Strategically plan boutique head count taking into account productivity, in close partnership with EVP Retail, Finance, Retail Excellence and HR teams.
TALENT:
- Recruit and retain best in class Talent.
- Partner with HR to anticipate and build Talent pipeline to reduce time to fill positions.
- Ensure the best “Employee experience”, keep team engaged, inspired, and motivated.
GENERAL:
- Presence in store: 3-4 days a week in store; spend as much time on floor as possible.
- Respect deadlines and have a sense of efficiency and urgency.
REQUIREMENTS:
- 15 +Years of boutique management and multi store experience
- Strong understanding of Luxury Fashion Industry and Luxury Clientele
- Ability to develop, motivate, and train Boutique Managers, leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
- Adjust priorities and manage time wisely in a fast-paced environment
- Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
- Strong interpersonal, communication, organization and follow-through skills
- Work a full-time schedule including nights, weekends, and holidays when necessary
- Travel as needed
- Operate all equipment necessary to perform the job
- Ability to understand and apply all company policies and procedures
ADDITIONAL INFORMATION
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
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