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Student Supervisor #156
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Debt Collections Supervisor
3 months ago
Description
We are seeking a highly organized and detail-oriented Collections Manager to oversee our collections department. As a Collections Supervisor, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to lead a team to achieve departmental goals.
Responsibilities
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Develop and maintain relationships with debt settlement agencies, attorneys, and other service providers as necessary.
Required Skills
- Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
- Strong knowledge of collection practices, laws, and regulations
- Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
- Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
- Proficiency in using collections software and systems.
- Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
- Excellent attention to detail, ensuring accuracy in all records and communications.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
