Administrator- Regulatory and Consumer Affairs

2 weeks ago

Windsor ON, Canada Jamieson Wellness Inc. Full time

Company Overview

Jamieson Wellness is dedicated to improving the world's health and wellness with its portfolio of innovative natural health brands. Established in 1922, Jamieson is the Company's heritage brand and Canada's #1 consumer health brand. Jamieson Wellness also offers a variety of VMS products under its Youtheory, Progressive, Smart Solutions, Iron Vegan and Precision brands. The Company is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. For more information please visit

Our Jamieson Diversity and Inclusion Statement

At Jamieson Wellness, we cherish diversity, equality and inclusion and we know we must constantly listen, learn, and take action to ensure these principles remain embedded in our culture. We encourage everyone to bring their whole selves to our table and create the differences that make us unique. We are accountable to build an environment free of bias in regard to race, gender, sexual orientation, and all other types of discrimination.

Overall Responsibilities

Reporting to the Supervisor, North American Regulatory Affairs, the Administor will assist the Jamieson Regulatory department, as well as the Consumer Affairs teams with their daily functions. The Administrator will be responsible for trafficking the Regulatory portion of the label approval process (for all corporate divisions), and for preparing and updating of regulatory documents for export to meet shipping timelines (ie. health certificates). Additionally, this role will support the preparation of regulatory submissions for both domestic and international product registrations and provide support for the Consumer Affairs team (as required by department need). The position requires frequent interaction with other cross-functional departments (including, but not limited to: Marketing, Research & Development, Quality Assurance, Graphics) to collaboratively interface updated regulations with current practices, as well as external stakeholders (ie. CFIA).

Specific Key Responsibilities & Duties

  • Trafficking the regulatory portion of the label approval process (for all corporate divisions) and working closely with the Graphics department using the BLUE label review software
  • Assisting with health certificate applications for international product shipments
  • Assist the Consumer Affairs department with administrative tasks (ie. requesting/sending gift certificates /product replacements /coupons to consumers)
  • Manage department administrative tasks (invoices, Docusign etc.)
  • Potential to work with cross-functional departments in the review of new raw material (RM) and finished good (FG) specs for compliance with regulations
  • Collect and review, where necessary, scientific documentation from various external sources
  • Potential to assist with the assembly and tracking of natural health product (NHP) applications, amendments/notifications and IRNs in a timely and accurate manner (for all divisions), including but not limited to, new product applications, allergen reviews, label submission creation for Canada (as needed)
  • Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities
  • Other duties and projects as deemed necessary

Knowledge, Skills & Abilities Requirements

  • Diploma or Bachelor degree in Science an asset
  • Regulatory experience an asset
  • Excellent written and oral communication skills
  • Excellent customer service skills
  • Excellent negotiation skills
  • Excellent organizational and administrative skills
  • Ability to communicate both verbally and in writing in French an asset
  • Proficient with computers including working knowledge of MS Word, MS Excel, etc. and general ERP systems (such as QAD)
  • Ability to understand and interpret technical and regulatory documents
  • Commitment to continuous professional improvement
  • Ability to obtain results with minimal supervision in a team environment
  • Team oriented

Our Values

ACCOUNTABILITY

We do what we say.

We take personal ownership for our work and actions and its impact on others and the business.

EXCELLENCE

We drive to a high standard for product, people and planet.

We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

RESPECT

We do it together authentically and inclusively.

We actively listen and engage each other, including diverse perspectives.

AGILITY

We embrace change and act with flexibility.

We welcome new ideas and feedback, swiftly incorporating them to improve our performance.

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