General Manager

2 months ago

Vancouver, Canada Kissa Tanto Restaurant Full time

The General Manager at Kissa Tanto, a Michelin-starred restaurant in Vancouver, plays a pivotal role in ensuring the seamless operation of the establishment. This includes overseeing daily operations, managing staff, and maintaining high service standards to provide an exceptional dining experience. The General Manager is also responsible for financial management, including budgeting and cost control, as well as fostering a positive work environment. They work closely with the culinary team to uphold the restaurant's renowned reputation and ensure the consistency and quality of the dishes served. Additionally, the General Manager handles customer relations, ensuring that guests' needs are met and that their dining experiences are memorable.

Compensation:
Salary of 65K to 75K depending on experience.
Average tips weekly $600 -$800
Medical Benefits
Points for flight in North America after a year

Duties include the following:

Backend Operations:

  1. Daily cash outs and balancing of tip spreadsheet
  2. Distribution of weekly tips
  3. In collaboration with the Director of Operations you will liaise with bookkeeper over any monetary matters:
  4. Payroll issues i.e. tracking vacation and sick days, missing hours, submission of new employee information.
  5. Review and resolve discrepancies with Clover, Auphan, Tock.
  6. Ensure employee hours are correct on POS and approve daily.
  7. Be aware of COGS percentages and be responsible for ensuring maximum profit and cost control regarding labour, food, and alcohol.
  8. Troubleshoot equipment, plumbing, and electrical issues. Relay problems to ownership if issue needs to resolved through servicing.
  9. Maintain and Update: Food Syllabus - Keep Syllabus update, Allergy Syllabus - Keep Syllabus update, Update Menu on Website with Host.

Correspondence:

  1. Oversee and assist with business email responses.
  2. Reservation requests that office manager is unable to answer – Complaints (Buyout inquiries to be sent to Director of Operations)
  3. Scheduling: To be sent to staff biweekly.

Inventory & Operations:
Ordering is done sparsely with items being ordered once a month at most. You would need to maintain an inventory sheet that is updated bi-weekly.

  1. Hand Soap & Sanitizer Inventory & Ordering
  2. Staples ordering - pens, paper, etc
  3. Linens Management with BOH
  4. Paper (kitchen rolls, FOH rolls, etc) Inventory with BOH
  5. Paper Towels, Toilet Paper, Inventory & Ordering
  6. Light Bulb Purchasing - As Needed

Service:

  1. General environment and space maintained and kept tidy
  2. Atmosphere during service maintained (This is a key element in creating the right mood at Kissa Tanto).
  3. Music volume matched to the sound levels in the room
  4. Lighting dimmed accordingly as sun goes down
  5. Heating and cooling controlled to appropriate levels
  6. Support host by greeting and seating guests, updating Tock site as reservations come in, managing the waitlist, and ensuring maximum capacity without sacrificing guest experience.
  7. Maintain a positive guest experience by troubleshooting any potential issues and working with staff to develop ways to create memorable experiences.
  8. Support staff on the floor during service to minimize service issues.
  9. Ensure all side duties are being fulfilled.
  10. Communicate with the kitchen throughout the night to troubleshoot potential issues.
  11. Help expedite items from behind the line if kitchen is short staffed.
  12. Oversee all tables to ensure that their ordered dishes arrive in a timely manner.
  13. Alert kitchen to any dish inconsistencies to maintain quality control.
  14. Have a comprehensive knowledge regarding the food, cocktails, and wine program to better interaction between guests and yourself as well as have the ability to offer guidance to staff members when needed.
  15. Resolve customer complaints in a professional manner.
  16. Be aware of regulars, VIPs, and industry and manage their experience accordingly.
  17. Closing duties:
    1. Closing all staff, QSA, Void, and Promo tabs
    2. Cash out
    3. Ensure all closing duties have been fulfilled
    4. Lockup

General Duties

  1. Create and implement restaurant systems to streamline operations.
  2. Note anything in terms of physical appearance, cleanliness, organization that needs attention at the restaurant and taking initiative to improve it.
  3. Bring all concerns and critical restaurant decisions to Director of Operations and Ownership to be discussed and rectified.
  4. Participate in weekly meetings with ownership, bar team, and kitchen team regarding service, consistency of quality, and development.
  5. Maintaining and promoting Kissa Tanto culture:
    • Develop and nurture relationships with both BOH and FOH staff, give Positive feedback, and resolve contentious issues between them.
    • Provide a comfortable work environment.
    • Stay cognizant of the general mental health of staff members.
#J-18808-Ljbffr

  • General Manager

    3 months ago

    Vancouver, Canada General Dynamics Land Systems UK Full time

    The General Manager reports to the Board of Directors and works closely and collaboratively with the Artistic Director and support staff. The General Manager plays a key role in the administrative and managerial direction of the company.Responsibilities include:Together with the Artistic Director, creating the annual operating budgetLiaising with the...

  • General Manager

    3 months ago

    Vancouver, Canada General Dynamics Land Systems UK Full time

    The General Manager reports to the Board of Directors and works closely and collaboratively with the Artistic Director and support staff. The General Manager plays a key role in the administrative and managerial direction of the company.Responsibilities include:Together with the Artistic Director, creating the annual operating budgetLiaising with the...

  • General Manager

    3 months ago

    Vancouver, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of Vancouver's most sought out Bar & Lounge - D/6! We are looking for a passionate, driven, and ambitious senior leader with management experience to join the team as a General Manager!_** **COMPANY OVERVIEW** Blau & Associates...

  • General Manager

    3 months ago

    Vancouver, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of Vancouver's most sought out restaurants! We are looking for a passionate, driven, and ambitious senior leader with management experience to join the team as a General Manager!_** **COMPANY OVERVIEW** Blau & Associates oversees the...

  • General Manager

    2 months ago

    Vancouver, Canada D6 Bar & Lounge Full time

    Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of Vancouver's most sought out Bar & Lounge - D/6! We are looking for a passionate, driven, and ambitious senior leader with management experience to join the team as a General Manager! Blau & Associates oversees the Food and Beverage...

  • General Manager

    2 months ago

    Vancouver, Canada Parq Vancouver Full time

    **D6 Bar & Lounge** D6 Bar & Lounge is a hip, vibrant and exclusive nightlight option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views of the Vancouver skyline, and will embody an upscale lifestyle. This bar will be equipped with top-shelf liquors and spirits, hand crafted cocktails, and carefully chosen...

  • General Manager

    3 months ago

    Vancouver, Canada Cineplex Full time

    Work location: Fifth Avenue Cinemas City: Vancouver What you will do: As the General Manager of this location, you will be accountable for the effective operation of the complex, ensuring company objectives, policies and procedures are implemented and administered in support of the Cineplex Entertainment Mission Statement “Passionately Delivering an...

  • General Manager

    3 months ago

    Vancouver, Canada Cineplex Full time

    Work location: CPX International Village City: Vancouver What you will do: As the General Manager of this location, you will be accountable for the effective operation of the complex, ensuring company objectives, policies and procedures are implemented and administered in support of the Cineplex Entertainment Mission Statement “Passionately Delivering an...

  • General Manager

    3 months ago

    Vancouver, Canada Burrard Acura Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!*** **Burrard Acura** is currently looking to fill a position of a **General Manager.** **Essential Duties**: - Guide all salespersons/sales managers in setting their objectives on a long and short-range...

  • General Manager

    3 months ago

    Vancouver, Canada Motosports Full time

    Drive Profitability and Cultivate Excellence: Dealership General Manager **Do you thrive in a fast-paced environment where your leadership directly impacts success?** We're seeking a passionate and experienced Dealership General Manager to join our growing team. You'll be responsible for overseeing all departments, fostering a positive work environment,...

  • General Manager

    3 months ago

    Vancouver, Canada Good Co Granville Full time

    Keep Good Company as the General Manager of our flagship location on Granville Street! We are now seeking experienced hospitality professionals who are looking for a challenge in a supportive, casual culture. If you're looking for the next step in your hospitality career, read on! **POSITION OVERVIEW** As the General Manager, you are responsible for the...

  • General Manager

    3 months ago

    Vancouver, Canada Per Se Social Corner Full time

    **Restaurant General Manager** Acquafarina is a Michelin Guide fine dining establishment in the heart of downtown nestled on West Georgia Street that specializes in modern Italian cuisine made from scratch! Specialized cocktails, all-season outdoor dining, and private dining offer an exquisite culinary experience. We are currently seeking a **General...

  • General Manager

    3 months ago

    Vancouver, Canada Pizza Garden Full time

    **Company Description** Neapolitan Pizza, located in Burnaby, BC, is a group of esteemed brands that consistently cultivate a reputation for excellence in taste, quality, and service. The group prioritizes the use of fresh-cut ingredients, excellence in service, and superior flavor. The group operates over 20 restaurants across British Columbia and is...

  • General Manager

    1 month ago

    Vancouver, Canada Gastronomy Gastown Full time

    General Managers are restaurant professionals who possess the ability to maintain our high standards of quality and guest satisfaction. We offer great opportunities to build and grow as we expand. While maintaining friendly and enjoyable work environment. The General Manager is responsible for the overall quality and profitability of the business, leading...

  • General Manager

    3 months ago

    Vancouver, Canada Pizza Garden Full time

    **Company Description** Neapolitan Pizza, located in Burnaby, BC, is a group of esteemed brands that consistently cultivate a reputation for excellence in taste, quality, and service. The group prioritizes the use of fresh-cut ingredients, excellence in service, and superior flavor. The group operates over 20 restaurants across British Columbia and is...

  • General Manager

    1 month ago

    Vancouver, Canada D6 Bar & Lounge Full time

    Are you passionate about the Food & Beverage Industry? Do you have an upbeat attitude and love the nightlife scene? This is your opportunity to join an amazing company and grow your career!D6 Bar & LoungeD6 Bar & Lounge is a hip, vibrant and exclusive nightlife option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views...

  • General Manager

    1 month ago

    Vancouver, Canada D6 Bar & Lounge Full time

    Are you passionate about the Food & Beverage Industry? Do you have an upbeat attitude and love the nightlife scene? This is your opportunity to join an amazing company and grow your career!D6 Bar & LoungeD6 Bar & Lounge is a hip, vibrant and exclusive nightlife option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views...

  • General Manager

    1 week ago

    Vancouver, Canada D6 Bar & Lounge Full time

    Are you passionate about the Food & Beverage Industry? Do you have an upbeat attitude and love the nightlife scene? This is your opportunity to join an amazing company and grow your career!D6 Bar & LoungeD6 Bar & Lounge is a hip, vibrant and exclusive nightlife option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views...

  • General Manager

    2 months ago

    Vancouver, Canada 1-800-GOT-JUNK? Full time

    **RELOCATION REQUIRED** *** **General Manager (GM) - Full-Time** **Location**: Vancouver Island (Nanaimo and Victoria) The General Manager is a high-energy, hands-on leader who is motivated by the opportunity to grow an established business, lead a great team, and being exceptional for customers. **About You**: - You are results-driven and passionate...

  • General Manager

    3 months ago

    Vancouver, Canada Freehouse Collective Full time

    **General Manager** **Overview** At Freehouse Collective we believe that good hospitality is seen, and great hospitality is felt. Because of this belief, we aspire to make people feel at home in our house. We often refer to ourselves as publicans, defined as a person who owns or manages a pub. From a social perspective, when you consider pubs (or free...